Senior Customer Transformation Professional
πριν από 7 ώρες

Senior Associate

Job Description & Summary

The opportunity

We are one of the leading providers of Consulting related services in Greece. Our Management Consulting services team designs strategies that help organizations optimize their entire customer journey, finding the best way to identify moments of truth, tackle pain points, build on customer satisfaction and increase value using an approach that delivers sustainable benefits.

Our team combines industry knowledge, subject expertise and extensive experience in customer strategy formulation, journey mapping, project management, Voice of the customer, consumer analytics, market research.

Our client base consists primarily of large and medium organizations.

Due to the continued growth of our practice, we are now recruiting a high caliber Senior Customer Transformation Professionals for our Customer & Operations Consulting team in Athens.

The role entails :

Be a member of large projects around the areas of digital operations and omni channel experience, channel management, sales choreography, strategic network design, customer experience, customer relationship management, internal / external communication,

Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria

Produce clear, persuasive, and concise documents for senior audiences

Participate in the quantitative analysis, assessing the depth required for an individual work-stream on each assignment, translating the analysis into useful findings and quality assuring the results in conjunction with project leadership

Responsible for managing the development of junior team members during the length of each project and identifying opportunities for them to grow and build their skills

Be involved in business development activities to help identify and research opportunities on new / existing clients

Continue to develop internal relationships and developing the PwC brand

What we are looking for :

2 - 7 years of relevant working experience in the following disciplines : Marketing, Customer Experience, Commercial Product development, Customer relationship management, commercial analytics use case deployment

Excellent academic records from a Greek or foreign top-tier university with background in Marketing, Economics, Statistics, Business Administration, Management Science and Technology & other similar fields

MBA / MSc on a related discipline from business schools / universities will be highly regarded

Excellent business analytical and problem-solving skills

Excellent written and oral communication skills in Greek and English, with ability to clearly communicate ideas and results on all organizational levels

Solid skills in MS Office, with emphasis in PowerPoint and Excel

Commercial awareness, including the understanding of wider business issues

Experience with CRM systems will be highly regarded

Mathematical modelling and understanding / experience with one of more programming languages will be highly appreciated

Adaptability and agility to change; Innovative, thoughtful and enthusiastic attitude about learning on different industries and markets

Confident and positive attitude, focused on teamwork and communication with colleagues and clients at all levels

Military services fulfilled for male candidates

What’s in it for you :

PwC is all about people, encouraging high performance and quality. At PwC, you will have :

Continuous training and career development opportunities whilst learning from a wide range of top professionals

The chance to handle different projects for big clients

Access to a global network of firms and global mobility opportunities

Life and medical plan, rewards and recognition schemes, flexible working program, etc.

Who we are

PwC in Greece is the largest professional services firm in the country, with premises in Athens, Thessaloniki and soon in Patras and approximately 1600 employees.

More than 295,000 people in 156 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice.

This enables us to provide top-quality industry-focused assurance, tax and advisory services to our clients.

All applicants will be acknowledged and treated in the strictest confidence.

Education (if blank, degree and / or field of study not specified)

Degrees / Field of Study required :

Degrees / Field of Study preferred :

Certifications (if blank, certifications not specified)

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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