IT Help Desk Technician
Konstantinos Spyropoulos
Athens, Attica, Greece
πριν από 3 μέρες

Job OverviewWe are looking for an IT Help Desk Technician to join our Customer Services team /

As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our customers are facing and providing them solutions as early as possible /

Technical support and technical assistance are the two major responsibilities that you are expected to carry out in this role /

You will be the primary point of contact for our customers /

You are responsible to provide the best customer service services to our clients in the best possible way /

You will have to troubleshoot both hardware and software issues and fix the problems in their computer systems and mobile devices /

You should be well-versed with the knowledge of all technical procedures in order to be successful in this role /

Excellent communication skills and problem-solving skills are the key requirements for this role /

If you think you can troubleshoot the technical issues efficiently then send in your applications to become part of our team /

ResponsibilitiesUnderstand the nature of the issues the customer is facing and provide adequate solutions for the same /

Respond to customer queries and complaints /

Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email /

Report difficult or complex issues to the Help Desk Manager /

Try finding a feasible solution as soon as possible /

Provide excellent customer service to the clients /

Follow up with the customers on a regular basis /

Maintain the record of common issues related to customer complaints and report them to higher management /

Determine potential issues and get them resolved beforehand /

Suggest improvements in the existing procedures /

Ensure that all the issues are resolved on time /

RequirementsBachelor’s degree in Information Technology or Computer Science or similar field /

Proven experience of working as an IT Help Desk Technician or Help Desk Specialist or relevant role /

Hands-on experience in resolving technical issues /

Familiarity with database management systems such as Oracle and SQL /

Excellent communication and interpersonal skills /

Excellent problem-solving abilitiesTeam management skills /

Should be a patient listener /

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