IT-Leiter/in, Informatiker/in
Süddeutsche Krankenversicherung a.G.
Thessaloniki, GR
πριν από 3 μέρες
source : IT Jobs

ITIL, COBIT, IT-Betrieb, IT-Service, Incident Management, Service Level Agreements, IT Service Management, Berichtswesen, Konfiguration, IT-Support, IT, Informatik

Group Manager (f / m / d) IT Service and Support for the IT Operations Department.

Apply now as

Group Manager (f / m / d) IT Service and Support

for the IT Operations department at our Fellbach headquarters.

You are looking forward to :

  • Technical and disciplinary management of the IT service and support team with eight employees.
  • Responsibility for the processes incident, problem, change and service request management.
  • Responsibility for asset and configuration management, including further development of the CMDB.
  • Control of the IT service desk and onsite services.
  • Responsibility for tooling in the context of IT service management.
  • Further development of the knowledge management as well as the service catalog.
  • Automation of IT service processes
  • Monitoring and ensuring service quality, including definition and monitoring of service level agreements (SLAs).
  • Responsibility for reporting of central IT services
  • Further development of the own area
  • Organization and optimization of processes
  • Cost responsibility
  • Project work
  • You bring with you :

  • Successfully completed studies in computer science, business informatics or comparable studies or a comparable professional degree in the IT environment.
  • extensive professional experience in the field of IT operations and IT support.
  • good knowledge of common standards and best practices in the IT service management environment (ITIL, ISO 20000, COBIT etc.
  • as well as knowledge with IT service management tools, e.g. Serviceware Processes

  • Certification as ITIL® V3 / 4 expert desirable
  • Experience in the creation of concepts
  • High technical understanding as well as affinity for technological innovations in IT operations.
  • Leadership experience or motivation to assume a leadership position
  • high social competence
  • pronounced sense of responsibility
  • high degree of initiative and decision-making ability
  • convincing appearance
  • solution-oriented and structured way of working
  • analytical thinking and high quality awareness
  • very good communication skills, both written and spoken, as well as a high degree of consulting skills and assertiveness
  • secure handling of MS Office
  • Who we are :

    We are the health specialist. We have been making history as a private health insurer for almost 100 years. And as an employer in the trendy healthcare market.

    Our experience allows us to do a good job not only today. But also tomorrow. This is only possible with strong personalities.

    Become a part of SDK. Continue to write the success story together with us.

    Our benefits :

  • Work in a modern new work environment
  • flexible and mobile working
  • individual training opportunities
  • extensive social benefits
  • trusting work culture and flat hierarchies
  • varied health offers
  • How to get started :

    Just send us your application documents to : personal

    You still have questions? Just give us a call.

    Mrs. Laura Schuster, personnel officer

    0711 7372-8611

    Süddeutsche Krankenversicherung a. G.

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