We are looking for a skilled Hard Services Manager to oversee the technical maintenance contracts of our clients, while playing a vital role in the business development of the Technical Services Business Unit.
You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be working in building strong relationships with strategic customers, while acquiring new technical services contracts.
You will be able to identify needs and requirements to promote our company’s solutions, to manage their facility management contracts and achieve mutual satisfaction.
The goal is to contribute in sustaining and growing our business to achieve long-term success.
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing & new customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner by managing your Facility Services Coordinators & Sub-contractors
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare the costing of technical maintenance contracts
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Optimizing the gross profit of your contracts by monitoring customers' P&L figures.
Minimum 5-year proven experience as Hard Services Manager and / or Facility Manager in technical services contracts
Experience in providing solutions based on customer needs
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Ability in problem-solving and negotiation
Ability in working with P&L figures
Experience in costing of technical maintenance contracts
BSc in Engineering
Yearly Salary Cost from 30.000 € to 40.000 €
Laptop & Mobile phone