We are looking for an experienced Swedish Customer Service Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background and of course the ability to communicate effectively with customers, team members and other partners.
The Swedish speaker Customer Service Supervisor is responsible for overseeing the daily operations of the Scandinavian frontline team.
This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.
Position reports to the Frontline Senior Manager.
Promote excellent Customer Service by leading the services team and supervising the daily operations of the department
Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
Ensure high quality customer services is offered
Clearly set & communicate targets and use data to monitor & measure the team’s performance
Develop, implement new or improve existing business policies / processes to improve the services offered
Anticipate and manage risk and attend employee issues
Ensure clarity around priorities and goals based on the organization's objectives
Identify, develop and hire new talent
Investigate and handle escalated, complex customer service issues to ensure proper resolution
Communicate with the upper management & deal with difficult stakeholders
Only CVs in English will be reviewed.