Swedish Customer Service Supervisor
speakit
Athens, Greece
πριν από 3 ώρες
source : Europe Language Jobs

Description

We are looking for an experienced Swedish Customer Service Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background and of course the ability to communicate effectively with customers, team members and other partners.

The Swedish speaker Customer Service Supervisor is responsible for overseeing the daily operations of the Scandinavian frontline team.

This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.

Position reports to the Frontline Senior Manager.

Responsibilities

Promote excellent Customer Service by leading the services team and supervising the daily operations of the department

Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity

Ensure high quality customer services is offered

Clearly set & communicate targets and use data to monitor & measure the team’s performance

Develop, implement new or improve existing business policies / processes to improve the services offered

Anticipate and manage risk and attend employee issues

Ensure clarity around priorities and goals based on the organization's objectives

Identify, develop and hire new talent

Investigate and handle escalated, complex customer service issues to ensure proper resolution

Communicate with the upper management & deal with difficult stakeholders

Requirements

  • At least 2 years of similar working experience in a fast-paced customer support environment
  • Excellent interpersonal and leadership skills
  • Fluent / Native level in Swedish
  • Exceptional communication skills, both in written and verbal form in English
  • A Bachelor’s degree (preferably in Tourism / Business Administration or any quantitative subject) would be considered as a plus
  • Experience working with demanding targets and tight deadlines
  • Results-driven approach to problem-solving
  • Analytical thinking with the ability to extract information from data
  • Self-motivated, tactful, creative and strategic thinker
  • GDS knowledge will be considered as an asset (Amadeus or Sabre)
  • EU Passport
  • The job requires relocation to Greece
  • Offer

  • The opportunity to work in a highly paced environment
  • Modern, bright open office plan stretching over 4000
  • Competitive salary (1600 - 1900 gross euros)
  • Bonus performance scheme
  • Company Laptop
  • Complimentary private health insurance
  • Monday - Friday
  • Relocation package (flights & accommodation)
  • Only CVs in English will be reviewed.

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