NET applications and SQL Server (nice to have)
Windows Server (regular)
CCrowdWorx is the No. 1 Innovation Management platform for companies worldwide. Headquartered in Poznan and Berlin. We help companies to become more innovative by using our innovation platform.
To improve our technical support level we are looking for a
Tech-oriented Support Wizard with English
This is a full-time position for work in home office-only . We offer a B2B contract with an hourly rate but we are only interested in a stable long-term cooperation.
Please include your financial expectations in your application.
ABOUT THE JOB
Jobs in CrowdWorx involve a lot of freedom, good team work, and trust in other team members getting a job done. This job here consists of a very diverse and exciting set of activities and the freedom but also the responsibility to take things into your own hands!
As a Technical Support Wizard you will be :
the first contact person for our Project Managers (who are very nice and relaxed people) when they have technical questions,
performing regular maintenance tasks at Windows Server, IIS and SQL Server installations,
monitoring servers’ stability, logs and performance,
performing regular software updates and installations of new instances our CrowdWorx application,
prioritizing, reproducing and routing support requests reported by customers in English language,
managing the inventory of assets, licenses and subscriptions,
participating in projects related with perfecting and automation of our IT infrastructure.
In this job you will cooperate with the Product Owners and the Development Team on the one side and with the Customer Success Team on the other side.
This will give you a unique position in our company and the chance to become a key member in our company.
Good command (B1 or higher) of English is mandatory.
Experience in performing administrative tasks and troubleshooting of Windows Server, IIS, .NET applications and SQL Server and willingness to develop skills in administration of these products.
Ability to write short wiki articles contributing to our technical Knowledge Base.
Quickly responding to request during working hours, even when working in the home-office
Being very detail-oriented, accurate, and diligent will be important assets for this position.
Having own initiative, self-discipline, and being a quick learner will create the chance for you to work on more and more demanding projects.
Ability to work efficiently in Word, Excel and Outlook or quick learner for these tools.
Nice to have :
Basic knowledge of Git and Atlassian tools : Bitbucket, Confluence, Jira, Service Desk.
Experience with Azure DevOps, GitLab, deployment pipelines or similar tools is appreciated.
Knowledge of German language
WHAT WE OFFER
Diverse work content in prestigious projects in a multi-lingual environment.
The possibilities are broad and only your ability to learn new skills will determine your limits of your career at our fast-growing company.
Friendly atmosphere in an ambitious and talented team.
Individual training budget, internal knowledge exchange, language courses
Support the career path of System Administrator / DevOps by helping to gain Microsoft Certification levels
Attractive income and annual salary reviews.
Employee benefits (fitness card, private medical care, group insurance).
Full support during the onboarding into your role.
100% home office with flexible working times.
We are a small and fast-growing software company with a great working atmosphere. Our team is very welcoming to new team members and is supporting them in all parts of their journey in CrowdWorx.
We are active in the strongly growing sector of Innovation Software. Our customers are large and medium-sized international companies with a high reputation and an innovative mindset.
Our product is a web application, which helps companies become better at innovation and bring more new products to life.
As a team we are very collaborative and are working closely with each other. We respect every team member, regardless of his or her rank in the company.
In fact, we do not have any hierarchical barriers. As a Project & Testing Wizard your voice will have the same importance as that of the CEO when you have the right arguments!
If you are looking for a good place to work, please contact us via email : recruiting crowdworx.com