Thrace Plastics Group is a Greek multinational Group, which activates in the production and distribution of polypropylene and polyethylene products.
The Group has production facilities in 6 countries and distribution and trade companies in 5 countries. The Group operates a distribution network which extends to more than 80 countries.
Thrace Nonwovens & Geosynthetics (Thrace NG, Spunbond Division), member of Thrace Group , is seeking to fill the position of :
Customer Service Representative, Export Sales
The role holder provides customer support by assisting and handling customers’ orders, account questions, billing, cancelations, complaints and other queries.
Position overview :
The job holder will be based in Xanthi and the role’s main responsibilities will be :
Deal directly with Export Sales customers and respond promptly to customer inquiries
Keep records of customer interactions, provide accurate, valid and complete information regarding customers’ data
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Record details of inquiries, comments and complaints
Provide pricing and delivery information
Customer account responsibility
Communicate customer needs within the organization
Perform customer verifications
Communicate and coordinate with internal departments
Follow up on customer interactions
Position requirements :
Fluency in English knowledge of other foreign languages, will be considered a plus
Customer support experience or experience as a client service representative, will be considered a plus
Excellent computer knowledge especially MS OFFICE software, familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Ability to prioritise, and manage time effectively
Excellent communication, cooperation, and organizational skills.
Strong phone contact handling skills and active listening
Strong analytical and problem-solving skills, focused on results
The company offers
a competitive salary
excellent working conditions and opportunities for training and development in a dynamically changing environment.
Applicants are kindly asked to send their CV in English code CUSTSRV005.
At Thrace Plastics we treat your CV with strict confidentiality, we respect your privacy and we will use your private data solely for the purpose you have provided them.