DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
In this role you will :
Support our customer you will be the frontline of our bank to the German / Italian or French speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best in class experience.
However you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.
Improve our product no one knows the customer better than you - so you’ll also be key in relating customer feedback internally.
Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.
As we grow across European markets, we are looking for native speakers to help improve our user experience in each country.
As one of our German facing specialists, you’re an ambassador of our product there
What you’ll need :
Experience in customer service or customer facing roles preferred
Experience with CRM tools preferred
Full time availability (40 hours per week)
Excellent communication skills and a friendly demeanor
Ability to work under stressful and testing situations with customers
Fluency in French,Italian or German and business English in both written and verbal communications required
Can do attitude, willingness to learn and reliability are essential to your success in this role!
Competitive remuneration package
A challenging working environment
Monthly performance bonus
Why use a Recruitment Agency
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where company do not reply to you for days.
All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
Note : Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.