Our client is a World leading business process outsourcing (BPO) company, providing sales, customer care and technical support services to a long list of respected brands.
You will be working for one of the best known multilingual BPO Companies worldwide in partnership with a world leader in the IT sphere.
To expand our customer care team, we’re looking to recruit German customer service specialists.
In this role you will be primarily responsible for actively building, developing and managing relationships, answering customer queries and providing information on our internationally recognised products and services.
You’ll be the face and voice of a famous brand working with equally well known partners. You will be the first point of contact and a key player in providing world class customer service.
Excellent knowledge of the BPO sector, preferably with knowledge of the call centre environment.
A degree or appropriate education.
Fluency in GermanFluent English.
You communicate effectively in both written and spoken forms
You’re an active listener and can identify customer and agent needs.
Strong decision making, negotiation, relationship building, analytical and service skills.
Technical knowledge and strong contacts within the IT sector is an advantage
Experience in Inside Sales / B2B / Telesales roles for at least 1-2 years
Excellent Bonus Package
International environment working with a leading Global Company
Modern and pleasant working environment