Implementation Manager (m/f/d) -
Hemmersbach
Athens, Greece
πριν από 3 μέρες

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Conception, planning and realization of national and international IT outsourcing projects
  • Responsible for the transition and transformation of managed service projects for global customers
  • Leading and coordinating the various delivery teams
  • Escalation and de-escalation management
  • Design and implementation of service delivery processes and commercial structures for the operational phase
  • Establishing project standards for SLA s, OLA s and service penalties
  • Vendor management
  • Cost control, monitoring and Cost Saving Initiatives
  • Business reviews and reporting
  • Customer relationship management
  • Mentoring and guidance for Project Assistants and Trainees
  • Personnel sourcing and recruiting in collaboration with the Human Resources Department
  • Ensuring delivery processes are efficient and cost effective
  • Hosting regular customer interlock meetings
  • Risk management
  • International travel to accommodate customer needs
  • Identification of optimizations & lean solutions
  • Pre-Sales support to meet customer requirements
  • Assisting the legal team on drafting, negotiating and reviewing IT contracts
  • Our Requirements

  • At least 2 years experience in project management or 3 years in operations
  • Previous experience in an IT environment, or Outsourcing
  • Your Benefits

  • A secure job in a constantly growing, international company
  • Permanent position
  • Centrally located offices in the Athens city center
  • Strong cohesion and a great working atmosphere in a friendly team
  • Direct and open communication
  • You culture up to the management level
  • Very good opportunities for professional and personal development through our own personnel development program
  • Mentoring program to make it easier for an experienced employee to join the company
  • Great freedom for your own ideas and suggestions for improvement as well as their quick implementation due to our very short decision paths
  • A company that is not only continuously commercially successful but also provides a sense of purpose :

  • Rhino-force.org : Our environmental protection organization protecting one of the most endangered species on this planet.
  • Kids-family.org : We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters.
  • We turn their shelters into homes.

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