Neurosoft S.A ., is a leading software, networking, information security and ICT services provider in financial, telecommunication, transportation, utilities, Gaming and government sectors, providing solutions and services aiming to increase operating efficiency and security.
Listed in the Italian Stock Exchange since 2009, currently employees 200+ highly skilled professionals with in depth expertise in their field.
We have an open vacancy for a Field Services Technician who will provide installation, commissioning and maintenance services to electronic and network devices as well as personal computers at clients’ premises.
The position is based in Athens but it may be required to travel all over Greece.
Main Responsibilities :
Performs troubleshooting, maintenance and repair as well as preventative maintenance and field modifications on customer equipment as per manufacturer / client instructions, in a timely and efficient manner so as to achieve agreed SLAs with customer
Installs, modifies, uninstalls when required, tests and repairs equipment and / or software on customer premises as per manufacturer / client instructions
Maintains customer service logs and internal service records in the required format and in a timely manner; updates knowledge database by recording resolution procedures in new incidents
Reports issues in real-time and collaborates with Customer Service Centre and Client Helpdesk to help resolve issues timely
Collaborates with Warehouse team in order to manage repair parts and equipment under responsibility
Adheres to current regulatory requirements where applicable
Professional Experience & Qualifications :
Bachelor or Diploma in Informatics, Network or other any other relevant field
Hands-on experience with PC or Payment Machines’ maintenance is desirable
Ability to work effectively under pressure and within time constraints
Good communication and organizational skills
Strong troubleshooting skills
Accuracy and attention to detail
Ability to work efficiently both within a team as well as independently
Fluency in Greek and English oral and written
Good knowledge of MS Office
Availability to work in shifts
Driving Licence (type B)
Completed military obligations (for male candidates)
We Offer :
A competitive compensation package, a stable and enjoyable working environment, excellent opportunities for professional development, working on leading-
edge technology and industry trends.
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