French Customer Support - Tourism Services
FrenchAthens, Attica, GreeceFull time
Resolving customer queries / concerns / enquires regarding client’s services. Using multi-channels to converse and follow up with the customer.
Be able to cross and upsell additional products. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Welcome customers (by phone and email)
Manage the back-office processing of reservations (booking, issuing, modifications and cancellations of services)
Ensure after-sales follow-up, dispute management and compensation
Advise and sell client’s services (flight / packages / flight + hotel)
Process and carry out the administrative follow-up of the files (invoicing, convocation, delivery of travel documents)
Establishes the customers’ needs to diagnose and resolve problems
Ability to converse with the customer via multichannels (voice, email etc)
The role of the Customer support requires :
Near Native level of French
Fluency in English
Degree in Tourism or a strong experience in Tourism / travel agencies will be consider as a plus
Comfortable speaking, organized, responsive and rigorous
Able to welcome, listen, analyze and organize the workload
Marketing knowledge and sales skills will be considered as a plus
If you succeed as a Customer support, you will get :
Competitive remuneration package (14 salaries per year)
Extra productivity bonuses
Opportunities for international Career through company's International Mobility program
A challenging working environment
Complimentary private health insurance
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Only CVS in English will be reviewed.