French Customer Support - Tourism Services
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source : Careernet.gr

French Customer Support - Tourism Services

FrenchAthens, Attica, GreeceFull time

Description

Resolving customer queries / concerns / enquires regarding client’s services. Using multi-channels to converse and follow up with the customer.

Be able to cross and upsell additional products. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities :

  • Welcome customers (by phone and email)
  • Manage the back-office processing of reservations (booking, issuing, modifications and cancellations of services)
  • Ensure after-sales follow-up, dispute management and compensation
  • Advise and sell client’s services (flight / packages / flight + hotel)
  • Process and carry out the administrative follow-up of the files (invoicing, convocation, delivery of travel documents)
  • Establishes the customers’ needs to diagnose and resolve problems
  • Ability to converse with the customer via multichannels (voice, email etc)
  • Requirements

    The role of the Customer support requires :

  • Near Native level of French
  • Fluency in English
  • Degree in Tourism or a strong experience in Tourism / travel agencies will be consider as a plus
  • Comfortable speaking, organized, responsive and rigorous
  • Able to welcome, listen, analyze and organize the workload
  • Marketing knowledge and sales skills will be considered as a plus
  • Benefits

    If you succeed as a Customer support, you will get :

  • Competitive remuneration package (14 salaries per year)
  • Extra productivity bonuses
  • Opportunities for international Career through company's International Mobility program
  • A challenging working environment
  • Complimentary private health insurance
  • It’s helpful to have a picture of what life there will cost as an expat. Click to read our relocation tips!

    Only CVS in English will be reviewed.

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