Email and O365 Analyst
Pfizer
Θεσσαλονίκη, Κεντρική Μακεδονία-Θεσσαλονίκη, GR
πριν από 2 μέρες
source : Kariera

Pfizer's belief is that all people deserve to live healthy lives. This drives our desire to provide access to medicines that are safe, effective, and affordable.

We advance breakthroughs that change patients' lives and increasingly there is a digital component to the interactions we have with patients and their health care professionals.

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex orientation, age, gender identity or gender expression, national origin, disability.

  • The Workforce Platforms & Applications (WPA) team is responsible globally for the physical & virtual methods that our clients use to access business systems;
  • managing hardware & application stores; collaboration infrastructure & M365 tenant administration; fax, enterprise printing and video engineering services.

    Working with experienced engineers, the Email and O365 Analyst will monitor 3rd party vendor performance. The role includes Service Monitoring as well as working on Systems Reliability Engineering (SRE) with vendor to drive out service defects.

    In addition, the analyst will deal with some financial operations within the team.

    ROLE RESPONSIBILITIES

  • Provide direct support in monitoring the 3rd party vendors who operate Pfizer email and Microsoft O365 environment.
  • Provide vendor management in the development of new and existing services.
  • Respond to ad hoc platform questions and provide guidance to organizations in the company.
  • Research products and vendor capabilities and external workforce platforms and applications landscape, especially cloud service providers, offerings and controls.
  • Identify regional & global services or innovative techniques to improve operation of systems.
  • Work effectively in a team environment, including cross-unit and cross-divisional teams, and maintain poise and composure in difficult situations, with a professional attitude at all times.
  • Implement innovative and advanced new concepts to solve business problems securely.
  • Support and present recommendations and decisions to project teams.
  • Engage on multiple, concurrent, projects meeting project timelines and delivering defined results.
  • Constantly drive improvements in client and technology knowledge bases & specifications.
  • BASIC QUALIFICATIONS

  • BS in Computer Sciences, Engineering, or related field.
  • 2+ years' experience in an Information Technology team
  • Excellent oral and written communications.
  • Proven ability to research, develop, and keep abreast of tools, techniques, and process improvements in support of workforce solutions.
  • Experience with Email and O365 deployment.
  • PREFERRED QUALIFICATIONS

  • 1+ years' experience in pharmaceutical or other regulated industry.
  • Experience managing 3rd party Service Defects.
  • Experience managing large scale, global IT Request for Proposals (RFP), service operations, including but not limited to Microsoft Exchange and Microsoft M365 Services.
  • REQUIRED APPTITUDES

  • Quick to establish trust and respect
  • Action oriented and energetic
  • Resourceful and avid learner
  • Easily makes connections
  • Disciplined in troubleshooting and problem solving, lean and agile techniques
  • Effective oral, written, and interpersonal communications skills are required as well as organizational, planning, and administrative abilities
  • offer

    To apply please visit our website www.pfizercareers.com and search job id for 4815239

    salary 11111.00-11111.00 EUR / YEAR

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