Technical Support Advisor
Bulgarian Headhunters
Athens, Greece
πριν από 30 μέρες

Job Description

Our client is the worldwide leader in outsourced customer experience management. To expand their team in Athens, Greece they’re looking to recruit a Turkish speaking Technical Support Advisor.

Job description :

In this role you will be responsible for receiving inbound inquiries per e-mail and telephone. You will handle each inquiry personally, ensuring a speedy and professional resolution for each customer.

  • Your daily activities include, but are not limited to;
  • Providing basic to moderately complex support to the clients customers on services, systems and software escalating problematic cases to the dedicated authority when necessary;
  • Tracking and following cases to ensure they’re closed in an efficient and timely manner;
  • Providing and maintaining a strong, professional relationship with all customers and showing empathy for customers at all time;
  • Following Contact Centre procedures and ensuring personal availability to take calls, adopting the call handling procedure and other guidelines;
  • Providing the Team and Supervisors with daily feedback on new or emerging issues;
  • Qualifications

    In order to fulfill this role we’re looking for candidates with the following profile :

  • A high school diploma preferably a bachelor degree
  • A good command of the Turkish and English language, both spoken and written
  • Solid knowledge of working with a PC (hardware, software, internet) as well as;MS Windows, MS Office, Skype, Windows Media PlayerExcellent communication skills combined with a passion for delivering top customer service.
  • Additional Information

    Our client offers a competitive remuneration package including various social benefits, bonus schemes and the opportunity to work in a multicultural working environment.

    Furthermore they provide a relocation package, accommodation and excellent career development opportunities.

    Υποβάλετε αίτηση
    Υποβάλετε αίτηση
    Το e-mail μου
    Κάνοντας κλικ στο "συνέχεια ", δίνω neuvoo συγκατάθεση για την επεξεργασία των δεδομένων μου και να μου στείλετε email Alerts, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo . Μπορώ να αποσύρω τη συγκατάθεσή μου ή να διαγραφείτε οποιαδήποτε στιγμή.
    Φόρμα αίτησης