Site Support Engineer
IQVIA
Athens, Greece
πριν από 4 μέρες

RESPONSIBILITIES

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Responsible for meeting specified service level standards
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Participate on global and regional project teams.
  • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures
  • Delegate IT support tasks and provide training to more junior staff and end-users.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

  • Perform other duties as required.
  • REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills.
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients.
  • Project management exposure.
  • MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree or equivalent in Computer Science or related field; with at least 1 years experience of PC software (Microsoft operating systems and applications suites, email systems, etc.
  • within a network environment or an equivalent combination of education, training and experience.

    PHYSICAL REQUIREMENTS

  • Extensive use of the telephone and face-to-face communications, which requires accurate communication skills.
  • Significant use of keyboard involving repetitive motions with fingers.
  • Ability to bend, stoop, crawl and lift up to 60 pounds.
  • Travel may be required.
  • ADDITIONAL REQUIREMENTS

  • May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
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