Spot On Connections
Greece, Athens
πριν από 5 μέρες

Content advertisement moderation, authorization of submitted advertisements to be uploaded on the social media platform, validate that the submitted advertisements are following polices.

Key Responsibilities :

Assist the community and help resolve inquiries empathetically, accurately and on time

Become and remain knowledgeable about products and community standards

Make well balanced decisions and personally driven to be an effective advocate for the community

Strong interpersonal skills, verbal and written communication skills and most importantly empathy

Display a strong bias to doing what's right for the community in supporting the mission of the platform to #ShipLove

Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content

Respond to user inquiries with high quality, speed, empathy and accuracy

Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

Enforce the platform's Terms of Use by carefully monitoring reports of abuse on the site

Review the reported content within agreed turnaround times and standards of quality

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns, and escalate issues outside the company policy to the global team

Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his / her enquiry

Logs cases from customers into the customer relationship database

Tracks and follows cases to ensure that they have been closed in an efficient and timely manner

Provides and maintains strong, professional relationship with all customers and shows empathy at all times

Follows Contact Centre procedures and ensures availability to take calls / chats, adopting the handling procedure and AUX code guidelines

Works effectively as part of a team, developing effective and supportive relationships with colleagues and management

Provides feedback to his / her superior on new / emerging issues that have been identified and works to proactively highlight areas that need to be improved

Is positive and proactive and has a desire for positive improvement in quality

Takes on board feedback and adapts skills accordingly

Follows and applies regulation regarding Personal Data Confidentiality

Other duties as assigned

Αναφορά αυτής της εργασίας

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Υποβάλετε αίτηση
Το e-mail μου
Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
Φόρμα αίτησης