Job Overview :
Are you keen on vehicles? Do you want to keep the world moving? Join our Customer Support team in Athens and work for the transportation leader!
At European Language Jobs Greece we collaborate with the leader of modern transportation industry, a manufacturer with 125 years of history, delivering a total of more than one-half million trucks and buses to customers.
This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination.
You will part of a team that contributes to a cleaner, safer, more efficient, and more connected world : for goods, for people, for all of us.
Join the customer support team of one of the world’s largest commercial vehicle manufacturers.
What you will do
Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
If the problem cannot be resolved over the phone, contact the nearest dealer / technician or 3
party for assistance.
De-escalation of concerns, proposing solutions within set parameters or referring to 2nd / 3rd parties
Answer questions about customer service, technical and product concerns, and general corporate matters.
Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry.
Answer and assisting on incoming calls / email from clients related to products, sales, service, corporate information, appointments, etc.
Maintain a customer relationship database and follow up on customer contacts.
What you will bring
Excellent command of German
Good communication skills in English
A high school diploma or its equivalent is required.
A basic awareness of automotive roadside assistance procedures
Work experience with knowledge management systems and information research
Professional expertise with ticketing and roadside assistance is preferred.
Previous experience working in a contact center or managing mail is preferred.
What we offer
Complete support to help you ease your relocation to Greece ( we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you )
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors