Our client is a major multinational company, operate in the sector of retail, having more than 100 sites and 2000 employees across the country.
We are looking to recruit an IT Support Supervisor (Networks / Infrastructure)
IT Support Supervisor
The IT Supervisor will prioritize and give direction to the IT Support team to support the internal infrastructure, networks and , exercises considerable independent judgment to select the proper course of action, and provides day-
to-day guidance for work tasks to the information technology team.
Plans, organizes, schedules, communicates and supervises the day-to-day technical support operations, which encompasses all troubleshooting, internal customer service issues, approvals, installations, and maintenance activities.
Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Leads, manages, develops, trains and reviews performance of staff, as required
Ensures all employee issues and concerns are addressed in a timely manner, encourage involvement from all staff and foster a positive team morale
Oversees, manages, and performs the administration and maintenance of the company’s infrastructure.
Oversees and manages all helpdesk and systems administrator staff and activities. Responds to escalated help desk issues.
Interacts with all staff on all levels to help resolve IT-related issues and provides answers in a timely manner.
Make recommendations and suggest appropriate additions, deletions and major modifications to the supporting IT infrastructure.
Practices IT asset management, including maintenance of IT component inventory and related documentation and technical specification information.
Relevant Degree (BSc,VTI)
5-7 years of relevant experience, 2-3 of them with experience in leading IT teams
Excellent verbal and written communication skills
Attention to detail
Strong problem solving, diagnosis and troubleshooting skills
Strong customer service skills including follow-up, in both verbal and written communication
Highly motivated and team-oriented individual with a positive attitude
Ability to communicate technical issues in non-technical terms
Ability to prioritize and address multiple tasks in a dynamic work environment
You will have the opportunity to work in a fast paced environment with a dynamic team, which invests in new , you will have :
Private health insurance
Up to 40% bonus on your yearly gross salary
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