IT Support Supervisor
Human Factor
ΑΘΗΝΑ
πριν από 6 μέρες
source : applymycv

Our client is a major multinational company, operate in the sector of retail, having more than 100 sites and 2000 employees across the country.

We are looking to recruit an IT Support Supervisor (Networks / Infrastructure)

IT Support Supervisor

The IT Supervisor will prioritize and give direction to the IT Support team to support the internal infrastructure, networks and , exercises considerable independent judgment to select the proper course of action, and provides day-

to-day guidance for work tasks to the information technology team.

Responsibilities

  • Plans, organizes, schedules, communicates and supervises the day-to-day technical support operations, which encompasses all troubleshooting, internal customer service issues, approvals, installations, and maintenance activities.
  • Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
  • Leads, manages, develops, trains and reviews performance of staff, as required
  • Ensures all employee issues and concerns are addressed in a timely manner, encourage involvement from all staff and foster a positive team morale
  • Oversees, manages, and performs the administration and maintenance of the company’s infrastructure.
  • Oversees and manages all helpdesk and systems administrator staff and activities. Responds to escalated help desk issues.
  • Interacts with all staff on all levels to help resolve IT-related issues and provides answers in a timely manner.

  • Make recommendations and suggest appropriate additions, deletions and major modifications to the supporting IT infrastructure.
  • Practices IT asset management, including maintenance of IT component inventory and related documentation and technical specification information.
  • Qualifications

  • Relevant Degree (BSc,VTI)
  • 5-7 years of relevant experience, 2-3 of them with experience in leading IT teams
  • Excellent verbal and written communication skills
  • Attention to detail
  • Strong problem solving, diagnosis and troubleshooting skills
  • Strong customer service skills including follow-up, in both verbal and written communication
  • Highly motivated and team-oriented individual with a positive attitude
  • Ability to communicate technical issues in non-technical terms
  • Ability to prioritize and address multiple tasks in a dynamic work environment
  • Benefits

    You will have the opportunity to work in a fast paced environment with a dynamic team, which invests in new , you will have :

  • Private health insurance
  • Up to 40% bonus on your yearly gross salary
  • Continuous development
  • Apply directly to :

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