Our client is looking for a motivated French-speaking Technical Support Agent to join their team in Athens!
As a Technical Support Agent, your role is to handle customer issues with empathy and efficiency. Besides speaking your native language French, you also need to be fluent in English.
The role consists of handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat).
It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.
You will also be performing data entry and using several software programs.
Previous Customer / Technical Service experience in the technology industry (B2B Billing experience is preferred)
Expertise in areas like TCP / IP networking, switches, routers, firewalls and protocols, Exchange, Active Directory, ADFS experience, and Skype for Business hybrid deployments
Strong technical leadership and relationship building skills to create, reinforce, motivate and guide customers and partners
Broad knowledge of Office 365’s technical architecture. Familiarity and technical understanding of the support experience and process
The knowledge to articulate why the cloud and Office 365, in particular, are a transformational industry change
Ability to work in complex and ambiguous environments where multiple applications and tools are used
Technical expertise supporting Windows Operating Systems
Foundation knowledge of Directory Services and Active Directory
Foundation knowledge on Networking, Protocols, Authentication (Kerberos, NTLM), and DNS
Technical expertise with PowerShell
Experience reading logs like network capture
Strong relocation package
Free support from the Employee Relations Department during the hiring process, with regards to your social security number, health insurance (IKA), tax number, and bank account, etc.
Paid training to keep you up to date on products and procedures
In-house doctor and medical insurance
Excellent career advancement opportunities
International work environment
Company-organized festivals, parties, and excursions throughout the year
Employee discounts all over Athens