Site Management Support (SMS) Team Leader
Danish Refugee Council
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Introduction The Danish Refugee Council assists refugees and internally displaced persons across the globe : we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future.

We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions.

We work toward successful integration and whenever possible for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass : humanity, respect, independence and neutrality, participation, and honesty and transparency.

Background DRC has been operating in Greece since December 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island.

In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.

Purpose Under the direct management of DRC’s Attica Area Manager, the SMS Team Leader, in close collaboration with the other SMS staff, will be responsible for supporting the relevant Greek authorities in the day-

to-day management of the Skaramangas site and overseeing the management of all of DRC’s Skaramangas-based staff, including those working in the sectors of Protection, Legal Aid, and Education.

SMS-specific activities will entail supporting the implementation of coordination mechanisms and tools to ensure relevant and accessible services, fill gaps and avoid duplication, and building and strengthening effective partnerships with a diversity of stakeholders at the site level.

In addition, the SMS Team Leader will be tasked to collaborate with Country Office and Attica Technical Advisors. Duties and Responsibilities Management and Programme Quality

  • Oversee the daily management of the Skaramangas Site Management Support teams, including project cycle management and managing assigned budgets.
  • Lead SMS staff to identify gaps and needs in service provision in Skaramangas site and develop proactive solutions and strategies in agreement with the responsible Greek authorities.
  • Work closely with the Area Manager to ensure that all SMS activities in Attica are relevant, responsive and are being appropriately monitored and evaluated.
  • Collaborate with the roving Country Office SMS Coordinator to identify, design and implement standardized CCCM tools and support staff to ensure consistency and quality of reporting.
  • Collaborate with the Area Manager in the development of site-specific strategies and plans, including strategies for the regular and participatory engagement with the communities.
  • Work closely with sector-specific technical advisors to ensure integration between SMS and other sectors.
  • Contribute to the development of technical SMS components of proposals, donor reports, site reports, advocacy and policy notes and other SMS reports as required
  • Supervision of all Protection and Education staff in Skaramagas site Monitoring and Reporting
  • Ensure that projects and associated activities are implemented in accordance with agreed strategies, principles, implementation plans, and donor requirements.
  • This will include all DRC funded activities in Skaramangas, including activities in the sectors of shelter, WASH, NFI distribution, community services and protection

  • In collaboration with the Athens-based M&E team, ensure the implementation of projects complies with quality standards and are monitored in accordance with pre-
  • defined objectives and indicators.

  • Lead the Skaramangas SMS team to complete accurate and timely reports. Finance and Administration
  • Assume responsibility as primary budget holder of all projects in Skaramangas and support the development of Skaramangas-
  • specific SMS components for new budgets.

  • Collaborate regularly with the Attica Area Manager and Athens-based finance team to monitor spending and ensure the timely utilization of all grants.
  • Ensure full compliance with DRC and donor financial guidelines and policies. Human Resources and Personnel Management
  • Assume overall management responsibilities for DRC’s Skaramangas teams and support respectful and positive working relationships, which allow for the effective implementation of all activities.
  • This is to be achieved through leadership, team building, day-to-day support, capacity-building and both strong CCCM and generalist knowledge.

  • Lead site-level recruitment processes and ensure that relevant staffing structures are in place.
  • Promote professional development by identifying training and capacity building opportunities and ensure staff are well versed in core humanitarians concepts, DRC's code of conduct, accountability, respectful dialogue with the refugee population, and prevention of sexual exploitation and abuse.
  • Collaborate with the Athens human resources department to ensure staff evaluations are conducted on a regular basis. Logistics and Procurement
  • Collaborate with field staff and the Athens-based logistics and procurement team to develop and maintain comprehensive procurement plans.
  • Collaborate with the Athens-based logistics and procurement team to ensure field-based records are well managed, fulfill DRC and donor requirements, and are always up-
  • to-date for use in donor reports.

  • Regularly review procurement plans with the procurement and logistics and finance teams to adjust spending as required in advance of project closure. Security
  • Comply with DRC safety and security procedures including Chapters 19 and 20 of the organization’s Operations Handbook.
  • Ensures that security incidents at the site-level are reported to the Country Director and Area Manager in a timely manner according to organizational procedures. Required Qualifications
  • Minimum of 4 to 5 years’ experience in the design and implementation of humanitarian, development or socially-focus projects with an international or national NGO at a managerial.
  • University degree in social or political science, or at least years of field experience in a management position;
  • Fluency in written and spoken English and Greek with excellent analytical and writing skills is required
  • Farsi, and / or Arabic is a strong asset;
  • Proven capacity to adapt to a dynamic and changing operational environment. Terms and Conditions The contract will be under the Greek Labor Law, and all allowances will be provided to the employees (Christmas, Easter, Vacation bonus).
  • All work related transport costs from duty station to other work sites are refundable. All communication costs work related are refundable.

    DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

    The position will be based in Attica (Greece) and national terms and conditions apply. General Regulations The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.

    Employee should not engage in any other paid activity during the DRC contract period without prior authorization. Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.

    Employee should not give interviews to the media or publish project-related photos or other material without prior authorization.

    Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request. Application Process

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