Customer Support Agent
Athens, Greece
πριν από 16 μέρες


MarineTraffic, the global ship tracking intelligence service, with six million unique monthly users and over 20,000 new user registrations per month, is looking for an enthusiastic agent to join our Customer Success Team and actively interact with a vibrant maritime community.

As a Customer Support Agent your mission will be to provide high quality service before, during and after customers' requirements are met.

Success in this position requires exceptional customer service skills, self-motivation and desire to apply problem-solving skills for helping others achieve results.

Here is what you would expect to focus on :

  • Respond to customer-submitted requests, via our ticketing and live chat system
  • Troubleshoot and guide customers through product
  • Provide information to assist customers with their purchasing decisions
  • Identify upsell opportunities
  • Deal with customer complaints
  • Gather and forward customers’ feedback to the respective internal Teams
  • Requirements

  • Fluency in English is a must additional languages are advantageous
  • Excellent written and verbal communication skills
  • At least 1 year of prior experience in similar position
  • Ability to understand the needs of the average user in an online world
  • Effective communication with non-technical people to resolve technical issues
  • Above-average computer and internet skills
  • Motivated problem solving and trouble-shooting skills
  • Organizational skills
  • Friendly, energetic attitude
  • Familiarity with the shipping industry will be a bonus
  • Benefits

  • Work in an international, dynamic and fun environment, at a growing company
  • Attractive remuneration package
  • Private medical insurance
  • Get your career on course by joining a globally recognised industry leader. Apply now.

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