Front Office / Reservations Supervisor - Athens
Νομός Αττικής
πριν από 3 ώρες
source : Skywalker

AUM , a company managing luxury properties worldwide is currently seeking to recruit for the first

newly developed boutique hotel in Athens , a passionate professional for the position of

Front Office / Reservations Supervisor

Responsible to create-implement and monitor on a daily basis the sales plan of the hotel -the hotel’s reservations and creating

the pricing strategy and the rate plans of the property. Day to day Front Office operations and concierge services

Key responsibilities :

  • Set the rates and the pricing policy of the first property to open
  • Provide accurate occupancy forecast
  • Liaise with travel agents, operators; develop accounts
  • Manage the reservations department to meet & exceed budgeted targets
  • Maintain the in-house reservations systems
  • Analysis of trends and data
  • Involvement with room sales
  • Front office duties
  • Night auditing
  • Concierge duties
  • Recruit, select & train team members (when needed)
  • Ensure constant delivery of excellent guest & customer service
  • Manage clientele files
  • Essential Requirements :

  • 3+ years experience as a Reservations agent / Supervisor or in similar role
  • Front Office background
  • Excellent command of both Greek and English language is essential
  • Bachelor and / or Master degree in Hospitality / Tourism management
  • Experience in front desk operations & night auditing
  • Knowledge of figures and commercial awareness
  • Understanding of yield and diary management
  • Strong analytical and numerical skills; budgets and numbers oriented
  • Strong interpersonal skills and customer oriented
  • Negotiation skills
  • Sales driven
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