Quality Service Engineer
Infopulse
Athens, Greece
πριν από 6 μέρες
source : Just Join IT

Problem Solving (regular)

Communication Skills (regular)

Team Player (regular)

English (regular)

Infopulse is looking for a talented professional to join our project as a Junior Quality Service Engineer (Voice & Mobile Data) .

Our telecom products form the basis of our Company’s worldwide success. BICS became a Signalling and Messaging market leader in several regions and is in top Voice carriers due to careful consideration of the sensitive price-and-quality issue.

This strategic activity requires special focus.

Your timely feedback and responsiveness will enable BICS to meet our customer’s expectations

Areas of Responsibility

  • Provide Level-1 network support activities for voice and mobile services 24x7
  • Monitor supplier, destination and key-customer performance within pre-set limits
  • Follow up on quality issues (including specific occurrences and dedicated customers) reported by different BICS departments to suppliers, and verify the quality of provided solutions
  • Analyze quality reductions and take appropriate actions, such as initiating pro-active rerouting, launching and managing supplier’s trouble-tickets
  • Perform pro-active rerouting in close collaboration with commercial representatives to maintain an optimized level of cost and selling price
  • Test new routes in cooperation with traders to improve the quality-of-service levels and possibly optimize the supplier structure
  • Monitor service performance, measure the quality of our services and take corrective actions proactively
  • Ensure effective communication on technical queries between BICS internal teams and BICS customers
  • Identify possible areas of network and process improvements, and suggest improvement solutions
  • Develop performance measurements
  • Report to the team leader of Quality-of-Service Team
  • Qualifications

  • Bachelor’s degree in IT, Telecom or related technical field and interest in business
  • Very good command of spoken English (Intermediate or above)
  • Well-developed communication skills and flexibility to interact with suppliers around the globe
  • Desire to stay in dynamic international environment
  • Persistence in solving complex issues and being solution driven
  • Relevant experience is an advantage, especially if it is with a mobile service provider
  • Being a team player and willing to share knowledge
  • Maximal customer orientation
  • Ability to handle stressful situations well
  • Ability to convey information laconically
  • Ability to set priorities and manage multiple tasks
  • Αναφορά αυτής της εργασίας
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