Are you a sport enthusiastic and would like to work in a sports streaming platform?
Looking to make your career in a multicultural environment in historic
So, we have the perfect opportunity for you!
Your future project : join our
Italian Customer Support
The project is
a tech-first sports streaming platform that reaches millions of users every week. It provides fans the control and flexibility to watch their sports, their own way, at home or on the go.
As a customer service specialist in this project, your daily responsibilities will include :
Ability to assist users with general Inquiries and technical support issues through phone, email, chat, and social messaging channels (as assigned) regarding streaming services.
Solve with precision and efficiency emerging issues that customers may face in a proactive way.
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner.
Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
Create amazing customer experience that people value, and we are proud of
Be responsible to follow the direction of management and provide feedback.
at least C1) both verbal and written.
Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
Analytical and problem-solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver.
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Greece.
Be a local candidate or willing to relocate to historic Athens, Greece
What is in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Start dates : 19 / 07 & 02 / 08
Location : work from home from Athens from day 1 (equipment will be delivered by the hiring company)
Project Operating hours : 10 : 00 00 : 00 (Monday- Sunday) the team will work 8hr / day 5 days / week in rotation.
Training : 2 weeks
Profile : B2C Customer Service
Salary : 1050 gross (950 + 100 language allowance)
Contract : indefinite contracts
Performance Bonus : Up to 10% based on Monthly KPIs (after completion of 1month in production)
Private Medical Insurance from day one
Meal voucher card, filled monthly with 5euros per working day.
Very competitive wages and stability
Private healthcare & dental insurance
Continuous learning / development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our wellness program, initiatives to develop your skills and events to increase the team spirit)
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
You choose where you want to go; we help you get there!
Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.