Italian Travel Expert - Permanent contract in Greec
DK Global Recruitment
Athens, Greece
πριν από 17 μέρες
source : Strike-Jobs

About the role : In this role you will have to your passion for travel into action in customer service. After your training period (paid), you will be : -

the first point of contact for the world's first class accommodation partners byphone and email; resolving basic questions and queries, such as modifications torooms, rates and availability, extranet tooling etc.

The scope of this position is really straightforward :

  • Interact with other departments to resolve more complex cases;
  • Provide a step-by-step guidance to customers;
  • Working together with team coaches and trainers to constantly keep your knowledge up-to-date
  • Providing accurate, valid, and complete information by using the right tools,methods, and processes.
  • Ensuring a high level of partner service and a positive partner experience
  • Making effective decisions on when to escalate a caseJOB REQUIREMENTS
  • Italian at a native level and English at good level
  • Availability to relocate to Athens , Greece
  • A keen interest in travel
  • Availability to work full-time and in shifts if needed
  • Excellent communication skills and active listening
  • Time management skills;*Experience in a Customer Service environment is a plus *REQUIRED COMPETENCIES :
  • Organising
  • Relationship building
  • Problem solving
  • Adapting to change, flexibility
  • Accountability and reliabilityBENEFITS
  • Competitive remuneration salary and performance-based incentives
  • 25 days' annual leave per year
  • Permanent contract
  • Private health insurance after 3 months
  • Family-friendly environment
  • Excellent working premises in Athens city center
  • Team buildings activities and holiday parties;
  • Great work environment
  • Certified Trainings
  • Career prospects
  • Flight ticket paid + 1 week accomodation
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