Client Experience Coordinator (Native-like English speaker)
Blueground
Athens, Attica, Greece
πριν από 1 λεπτό

What you will focus on :

  • Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
  • Scheduling, collaborating and managing internal and external business partners to ensure operational excellence in Blueground properties
  • Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
  • Maintaining long-lasting relations with business stakeholders
  • Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities
  • What we are looking for :

  • Minimum 3 years of working experience in a position including back office operations or customer service responsibilities, alternatively in managing housing construction projects
  • Prior experience in route planning / scheduling will be considered an asset
  • Fluent in Greek and English
  • Computer literate
  • Great communication skills, both written and verbal
  • Able to maintain strong professional relationships with customers and business partners
  • Problem-solving attitude
  • Flexibility to work during weekends
  • Your benefits :

  • Competitive Salary
  • Annual Performance Bonus
  • Enhanced Parental Leave
  • Dynamic working environment with talented people
  • Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!
  • At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

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