Technical Support Engineer
Qualco SA
Μαρούσι, Αττική-Αθήνα, GR
πριν από 3 μέρες
source : Kariera

At Qualco we make software and offer high value business services for the Credit & Debt Management industry. With offices in Athens, UK, France, Cyprus and Brazil, we serve over 70 clients in more than 24 countries and we keep growing!

We are looking for a young, self- motivated engineer to join our Technical Support Team and provide high quality support to our rapidly growing client base.

The successful candidate will be working closely with our Service Management and Software Development teams, as well as with our clients, to identify and timely resolve issues of our client's.


  • Understand clients' installations and processes;
  • Investigate and identify root cause concerning reported customer incidents; Perform service restoration actions when possible;
  • Take part in the investigation and Problem Management processes - during the support & maintenance phases - by implementing bug fixes, upgrades and enhancements to our existing clients;
  • Participate in standbys for Client's EoDs as second level support; and
  • Update internal Monitoring Tools.
  • Requirements

  • 3+ years of experience in NET Framework, C#;
  • Strong programming skills in Object-Oriented programming and development principles within the .NET framework using C#, VB.Net;
  • Excellent knowledge of MS SQL Server;
  • Degree in Computer Science or a relevant field of study;
  • Strong analytical and problem-solving skills;
  • Client facing with excellent phone manner;
  • High level of ownership and attention to detail;
  • Team Spirit and passion for results;
  • Firm command of the English language and good verbal and written communication skills; and
  • Microsoft ETL tools and IIS will be appreciated.
  • Benefits

    On top of challenging work and a competitive salary, we are offering :

  • Private health insurance plan
  • Mobile telephony and data plan
  • Free coffee and beverages
  • Educational expenses for courses or books, anything to make you better
  • Your race, gender identity and expression, age, ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behaviour.

    Disclaimer : Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR).

    We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties.

    We will keep your resume in our database for any future consideration. In case you want to be deleted from our database you can contact us at people

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