s partners through email, ticketing system and outbounds calls, providing satisfactory solutions in the shortest time possible.
Your main responsibilities will be : Have clear understanding of Technical Rewards Portal to assist Partners on their journey.
Respond to partner support queries through email, phone and ticketing systemEnsure a seamless, enthusiastic partner experience from start to finishEngage with the technical team when there are technical problems on the platformEscalate any time-sensitive issues to relevant teams
How we imagine you : Fluent in one of the following languages : German / Italian / French / Spanish / PortugueseWith at least an intermediate level of English language Technically minded and a quick learner with commercial attitude and awareness.
Business mindset, endless patience, great listening skills and attention to detail will help you engage better with your contacts.
Business / commercial studies will benefit your progression in this role and the project but won't be a decisive traitPunctual, proactive, loyal and reliable Sociable and easy-going personality
What's in for you : Full-time positionPermanent contractNo night shiftsCompetitive salary and bonusesPrivate Medical Insurance since day 1Relocation Package (if applicable)Lots of discounts with our partnersFree after work activitiesGrowth opportunities to progressNew and modern office located where the action isPersonal and professional developmentA great work environment, a dynamic and young approach, with true career opportunities