Provides support for their team in gathering and propagating customer / partner insights to help shape and form both the definition and ongoing execution of the project.
Holds teams accountable for leveraging existing architecture approaches to achieve Microsoft's agreed commitments to the customer / partner and developing new solutions to scale across multiple customers / partners and markets.
Guides team in defining and documenting the architecture. Collaborates with the other managers to jointly drive project / technical governance of the design, build, and deployment into use of proof of concepts and pilots.
Guides team in working with the business sponsor and customer / partner stakeholders to gather and ratify requirements and constraints.
Creates a culture and clarity around technical insights and escalations, and ensures broad sets of projects move forward.
Defines risk mitigation activities that are foundational to the project plan. Anticipates and addresses organization- and industry-wide gaps, patterns, and needs to drive changes.
Drives awareness across all levels of the organization of partner challenges, industry trends, and competitor architectures to allow team members to engage with partners, demonstrate Microsoft's value, and develop counter strategy.
In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
Understanding Customer / Partner Technical Environment
Holds teams accountable for mapping architecture and digital transformation solutions to customer / partner business outcomes, and ensures that proposed solutions are aligned with broader organizational strategy.
Leverages prior work, customer / partner insights, and industry trends, and shares insights with team to apply.
Advises team on managing changes and facilitating feedback. Uses broad patterns of feedback to develop strategic and actionable insights and presents a compelling business case to program managers that influences product roadmaps and decision making.
Contributes to Microsoft-centric operations and cadences to align with customer feedback.
Looks across multiple customers / partners for opportunities to consolidate and prioritize items across the business. Mentors peers and teams on best practices around internal resources usage.
Architecture Design and Deployment
Ensures team is equipped to communicate the value proposition of the business solution along with the project approach. Guides team in cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution.
Promotes a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution.
Provides coaching to allow architects to scale solutions.
Provides end-to-end governance, oversight, and thought leadership within assigned account. Provides guidance to team in understanding and demonstrating business value release of revenue, cost savings) that the business solution realizes.
Supports team in managing and resolving highly complex ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved.
Ensures maintenance of the requirements / constraints traceability matrix to prove that solution components have a rationale / justification for inclusion in the architecture of the business solution.
Oversees development and execution of test plans to prove that each requirement / constraint has been implemented as expected by the customer.
Ensures team builds and documents a realistically costed, advanced / complex solution approach. Provides thought leadership on oversight and governance sets expectations for quality practices and standards to realize the business solution.
Promotes a cohesive build methodology so the solution can be transitioned to live operations, leveraging solution expertise.
Ensures communication of and adherence to the pre-sales value proposition.
Provides support and guidance to team in identifying scenarios that could slow or impede pre-sales / delivery. Anticipates blockers and resolves escalations as needed and coaches team on best practices for handling escalations.
Ensures that issues and blockers and addressed by the appropriate groups. Identifies widespread patterns in blockers across business areas or territories.
Develops strategies to prevent blockers and issues in the future.
Defines risk mitigation activities that are foundational to the project plan. Defines risk contingency plans for invocation should the risk occur.
Identifies which ideas should be culled, with consideration for scale across customers. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery.
Leads and contributes to internal / external communities.
Acts as an advisor to external stakeholders. Provides direction to facilitate relationships between others. Stays up to date on Microsoft’s technologies, products, and services in order to communicate Microsoft's mission, strategy, and capabilities.
Provides guidance to others in doing so.
Leverages strategic expertise to encourage alternative approaches where applicable. Leverages network and industry experience to connect customers / partners with ideas, people, and resources to support their success.
Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome.
Drives consensus where possible and leads decisions to resolve conflict when needed and guides team in doing so.
Holds team accountable for leading the adoption of Microsoft technologies.
Holds teams across all organizational levels accountable for sharing insights with virtual team members, including C-level leaders, to inform the direction they take with customers / partners.
Acts a mentor to junior colleagues by educating them on technical and non-technical concepts and sharing best practices.
Serves as an industry-leading expert and drives recognition for Microsoft solutions through presentations and engagements with external audiences and publishing white papers around key technical topics and / or architecture design templates.
Required / Minimum Qualifications
Additional or Preferred Qualifications