Job Description - Manager Sales Service Delivery (03E3H)
Manager Sales Service Delivery
Sales Operations Manager Athens, Greece
We have an exciting opportunity to recruit and grow a new sales operation in our award winning site in Athens, Greece. You will be working on behalf of a global automotive client.
The Sales / Operations Manager is a leader, who is both Sales and employee-focused and sets the standards and direction for their respective Sales environment.
Not afraid to pick-up the phone and lead by example, the Sales / Ops Manager acts as a mentor by fostering an energetic sales environment, takes initiative to improve processes, enabling the Sales Center to meet its targets.
This key player will ensure all Key Performance Indicators are met, sustained and exceeded. Vision / Objectives / Tools / Coaching is demonstrated daily.
The Sales / Ops Manager is also responsible for the ongoing Client relationships, contact, and documentation, acting as the primary contact for Client accounts.
Maintains high Client satisfaction, ensuring Percepta compliance with Service Level Agreement (SLA) terms and conditions.
In concert with multiple site’s service organization, is responsible for achieving Incentive-Disincentive and other performance and financial objectives.
Ensures Client is billed in a timely and accurate manner.
The Sales / Operations manager is responsible for working with the client to set targets for the team and seek to expand current lines of sales / business, explore new opportunities, and produce monthly forecasting reports to determine the status of meeting established targets.
The incumbent maximizes team potential by supporting and motivating outbound sales representatives ensuring they are on track to meet departmental targets.
The Sales / Operations manager will also act as a point of contact for the outbound sales representatives’ questions, issues and escalation of existing customer concerns.
They will work with and act as a liaison between Directors of Client Solutions, Sales, strategic Directors, Corporate Resources, Clients, and Technology teams to deliver client programs on time, on budget, and according to client specifications.
o Revenue Targets
o Customer Satisfaction Score
o Quality Goals
Ensure non-compliances receive a Corrective Action Plan and communicate to client
o Participates in recruitment and advise for terminations
o Manage vacation and LOA
o Escalated issues
o Performance reviews
o Any other personnel needs as deemed necessary
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Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
Operations / Business Support