Take the advantage to become representative of one of the Big Four tech companies! As a technical support advisor, having followed a 3-
week training by certified instructors, you communicate with customers from Israel and provide support for their mobile devices.
A perfect work environment of latest technology, located only 5 minutes from the sea, is waiting for you! Job description : Support Israeli customers via incoming callsProvide software troubleshooting for mobile devices (phones, tablets & more)Set-
up repairs for hardware-related issuesAssist customers to manage and secure their account & passwordsEscalate unresolved cases by contacting 2nd level support advisorsMaintain high customer satisfactionFluency in Hebrew & high level of EnglishGreat communication skillsPrior customer support experienceStrong troubleshooting skillsFamiliarity with the world of technology & smartphonesAdvisors have many opportunities to advance their career & level up within the department.
Resolution of technical issues, customers’ satisfaction & great team spirit are all taken into account.
Also, good performance is rewarded on monthly base with bonuses.
Roundtables, meetings & self-guided trainings help advisors be up-to-date with products & new releases.
Last but not least, supervisors are always next to advisors for help! We offer : 14 salaries per year20 paid vacation days45 paid minutes of break per day+75% payment Greek public holidays+75% payment on SundaysMonth productivity bonusFlight tickets back & forth to Israel every 6 monthsModern work environment COMPLETE RELOCATION PACKAGE : Our company is always next to our hires, offering a complete relocation package, including flight tickets to Greece, car transfer from Athens airport, as well as assistance with accommodation.
More specifically, we provide 2 weeks of hotel accommodation and also help you find an apartment, in your preferred neighbourhood in beautiful Athens! Additionally, we cover the extra costs of the real estate, if needed.