Role Purpose :
Being part of an agile team, Product Manager mission is to build awareness and adoption for care journeys, via design and delivery οf campaigning and proactive care strategy, enabling COPS organization to achieve a high performing digital operation.
Putting customer at the heart of everything we do and embracing innovation is key to build and land winning plans that will drive differentiation, win competitive advantage and strengthen customer experience.
Key accountabilities and decision ownership :
Develop & deliver customer care journeys’ campaigns as well as go to market plans to build awareness and adoption.
Design proactive customer care strategy, develop plans and deliver respective digital campaigns.
Hold end to end responsibility of plans’ delivery against KPIs. Own monitoring and reporting of KPIs and tweak performance along with key stakeholders to achieve desired results.
Drive suggestions on prioritization of investment decisions & support business cases for new technologies and 3rd party integrations.
Liaise with key stakeholders (care functions, channel owners, product owners, data engineer team) to drive optimized execution and adoption of digital care journeys.
Functional skills, experience and knowledge :
Key competencies and behaviours :
Excellent collaboration and communication skills
Business acumen, Customer centricity.
Being up to date on relevant trends, identify and implement best practices from around the globe.
Analytical skills, ability to translate data into actionable insights and decisions.
Strong Project Management skills.
Good understanding of business financials.
Key performance indicators :
What's in it for you :
Hybrid way of Working
Private Health & Medical Insurance
Extra days-off : We love mothers 4 months extra paid off-period!
Gym, Sports, Excursion weekends & Special events
Restaurant, entertainment areas, hairdresser, etc.
Needless to say, we cater for your communication wherever you are
Come as you are. We love when people feel they can be themselves at work
LI-Hybrid #Vodafonespirit #Togetherwecan