Job Brief and Purpose
The Night Auditor is responsible for ensuring that the FO night operation at Soho Roc House is to the highest standard. With a detailed knowledge of the Soho House Group and its concept, you will carry out duties as directed by your managers;
with a professional approach towards our guests, members and other employees.
Main Duties and Tasks
Anticipate guest needs to enhance quality service in order to improve member and guest satisfaction and to train your department to deliver the same
To create strong relations with the members and regular guests and continuously strive to encourage new members
To respond professionally to Members and Guests complaints and / or comments, ensuring the House Manager, Assistant General Manager and General Manager are kept fully informed, at all times
To perfom and monitor day-to-day activites of the department including (but not limited to) : Checking-in and checking-out guests and members Concierge-tasks Receive and handling reservations Handling our telephone switchboard Control of all operational and administrative duties at the reception and reservation System maintenance of hotel software Processing of the Pick Up Report for Mykonos Take deliveries from messengers or post and inform the required departments Observance of order, cleanliness and safety in the public areas of the hotel
Guest complaints management
Education and training of staff and interns
Admission during special events
Use the rate control and put the rate into Opera and other online booking systems
Control of accounts receivable invoices of individuals or events and control of invoices of external support companies
Provide Management team with the daily Closing Reporting and Daily Snapshots
In charge of the Health & Safety and well being of the House and its Guests during the Night shift
Membership Reception Duties
Handle reservations and execute subsequent computer duties
During the absence of the Reservations department : Handle calls for Cecconi’s, the Club, roof, cinema, general inquiries, deliveries, messages for members, etc
Have thorough understanding of the different facilities of the house and especially the Club, including the menu and daily events
Handle all guest related matters, converse with members and report all potential issues to the Front Office Manager or Manager on Duty
Assist in the training / onboarding of new team members
Attend and participate in internal and external trainings (where necessary)
Wear appropriate protective clothing as needed
Be proactive in looking for any cost saving opportunities within the department (i.e. through controlling wastage and utilities)
Adhere to good safety practices and be aware of departmental HACCP, Health & Safety, Fire, Emergency and Bomb procedures
Develop and maintain positive and productive working relationships with other employees and departments including supporting all co-workers, treating them with dignity and respect
Maintain the highest level of appearance at all times
Carry out any reasonable task as requested by management and supervisors
Ability to work with little supervision and maintain a high level of performance
Customer-oriented and friendly
Working quickly without compromising quality
Attention to detail and a structured way of working
Physically fit as the job involves manual labour over long hours
Good English language skills
Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills.
By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
Soho Roc House offers a seasonal working contract from May to October.
Προσθήκη στα αγαπημένα
Κατάργηση από τα αγαπημένα
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