We are looking for a self-driven, inquisitive, fast-learning individual with a passion for technology, data, and business analysis to join our Sales & Customer Success team in Athens for a 6-months internship.
Signal Ocean is a technology start-up with a strong shipping pedigree. Using deep domain expertise and the latest in Machine Learning, we deliver solutions to shipping professionals that allow them to make better decisions, faster.
Analyzing data is centrally placed in Signal's mission. We research and curate data as inputs into our advanced analytics solution.
We assure the quality of our customers' uploaded data and the resulting insights after analysis has taken place. If you are interested in optimizing business processes, generating new marketing content using data analysis skills and if you have the drive to engage with clients we would love to hear from you.
In this role you will :
Proactively monitor and troubleshoot clients problems through data analysis
Optimize business processes using appropriate data-centric solutions
Evaluating and monitoring customer accounts from a data perspective
Analyzing and interpreting data using technology and statistical techniques
Generating data set by combining various sources
Provide clients with support generally, but with focus / ownership during their on-boarding, training and engagement
Perform weekly and ad-hoc data analysis in order to monitor, improve our sales, engagement operations
Working closely with clients, sales, marketing to define standards, processes, policies, and procedures
Utilize various data analysis platforms to critically evaluate complex information from multiple sources; synthesize findings into digestible and meaningful content for senior decision makers
Coach clients to be experts on our platforms and train their teams so that they make the most out of our solution
Design, conduct & analyze client campaigns
Generate marketing content through data analysis
The ideal candidate would posses :
Bachelor's or / and Master's degree in Computer Science, Statistics or a related field
Knowledge of SQl & tableau and proven working experience with data wrangling on large datasets (SQL)
Exposure in start-up environment
Knowledge of data analysis methods and programming language, Python, is a plus
Passion for achieving customer delight and developed customer service mentality
Comfortable in acting as a point of contact; explaining complicated methods and data to non-technical colleagues / clients
Good organization skills and willingness to work in and help the team
Proficient user of MS Office (PowerPoint, excel)
Excellent command of written and spoken English
Opportunity to work in a young, driven team with an exciting, global vision in the highly entrepreneurial domain of Shipping
Fun and well-equipped work environment