Senior Partner Service Manager
efood
Athens, Attica, Greece
πριν από 4 μέρες

Description

We are looking for a dedicated Senior Partner Service Manager to coordinate our fast growing teams and ensure an excellent service to our partners.

You will lead a vibrant team of 90 plus menu data entry + technical support agents with the aim to deliver an exceptional experience throughout our partners’ journey

Do you want to become a key member of a rapidly growing team? This is an exciting opportunity to make history!

As our Senior Partner Service Manager you will :

  • Monitor performance KPIs, identify and eliminate barriers to accuracy, productivity, and quality
  • Work closely with team supervisors to ensure smooth daily operations
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
  • Align with Sales and Marketing on targets and campaigns that will affect the workload
  • Participate in hiring new team members
  • Develop procedures and policies aiming to maximize employees and partner experience
  • Lead, mentor and motivate employees to get the best out of them
  • Ability to achieve stretch goals in a highly innovative and fast-paced environment
  • Implement team structural changes to maximize effectiveness
  • Requirements

  • 7+ years work experience in a similar role / industry
  • Bachelor degree in Business, Management or similar field is a must
  • Proven experience in managing big teams
  • Outstanding communication skills, both written and verbal
  • Excellent people skills
  • Strong ability to focus both on partner’s and team's needs
  • Detail-oriented with outstanding organizational skills
  • Strong analytical skills
  • We offer

  • Competitive remuneration scheme
  • Private Medical & Life Insurance
  • Meal coupons
  • Career development opportunities
  • You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
  • Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace.
  • In our maiden participation in 2021, we were honoured with a 3rd place award from the Great Place to Work® Institute

  • Daily routine will be a thing of the past, as no day will be the same day as the one before.
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