Sales Back Office employee
ICAP Employment Solutions
Θεσσαλονίκη, Greece
πριν από 8 ώρες
source : Careernet.gr

on behalf of its client, Zeni Θ , is seeking for a , based in Thessaloniki.

Sales Back Office employee (Ref. 4976 / SBO / ES / GR)

Responsibilities :

  • Assists and supports internal call center agents in their day to day operations
  • Assists and supports external agents in all steps of sales operations
  • Supports sales employees in handling and documenting customer accounts
  • Prepares and manages the postal of new supply contracts to customers via courier
  • Receives and checks customers' signed supply contracts from courier
  • Manages complaints from Customers for external agents and agents of internal call center
  • Receives inbound calls from customers to interact with them and identify their needs or issues collecting customers feedback
  • Makes outbound calls for retention of existing customers
  • Checks created gas / electricity supply contracts from agents before sending representation to network administrator
  • Creates gas / electricity supply contracts in CRM
  • Manages pending issues of agents / Internal Call Center
  • Keeps electronic archive of documents
  • Files all signed supply contracts
  • Sends informative material to potential customers
  • Makes outbound calls to churn customers
  • Candidate Profile :

  • High school diploma. A Bachelor’s degree would be an asset
  • At least 2 years of prior work experience in similar position
  • Very good knowledge of CRM systems
  • Computer literate (MS Office, Internet)
  • Knowledge of English language would be an asset
  • Effective time management to achieve monthly goals
  • Excellent Communication skills
  • Attention to details
  • Multi-tasking and Problem-solving skills
  • Customer oriented mentality
  • Professionalism
  • The company offers :

    Competitive remuneration package, in a pleasant and rapidly changing working environment.

    All contacts will be strictly confidential.

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