ITSM Consultant
Sword Group
πριν από 2 μέρες

We are looking for an ITSM Consultant !

Sword Services Greece is seeking to recruit a high caliber, energetic individual to join our ITSM team, being based in Athens as an IT Service Management Consultant in Strategy department.

The successful candidate will work in a multinational environment on a multitude of tasks supporting our core business in large International Information Systems.

The company is currently expanding its activities in Greece, offering an optimum career advancement opportunity for the successful candidate who should combine a relevant educational and professional background, with enthusiasm and eagerness.

What you will do

  • Eliciting feedback from customers, partners and technical teams to synthesize requirements, features, service improvements and business process monitoring reports and dashboards;
  • Work closely with all stakeholders of the software development and delivery cycle;
  • Reviewing functional and technical specifications and provide relevant insights;
  • Be a lead on designing new Business Process Monitoring processes;
  • Set-up, automate, maintain, and own dashboards and reports for business metrics;
  • Participate and / or lead meetings, workshops and trainings with the clients and other parties (European Commission and EU Member States) on the compliance and deployment aspects;
  • Pro-actively recommend any improvements regarding processes, reporting, communication, training and tools;
  • Nurture and grow business relationships.
  • What is your experience

  • BSc Degree in Computer Science, Software engineering or related discipline
  • 1 or more years of experience
  • The ideal candidate will have outstanding technical skills with spreadsheets, presentations, large and multisource data sets and usage of analytics to drive business and strategy;
  • Strong skills in data retrieval and analysis (e.g. SQL, R, Excel or Python);
  • Hands-on experience with business metrics report generation;
  • Experience with Business Process Monitoring tools;
  • Hands-on experience in technical and functional requirement analysis;
  • Solid understanding of the software development lifecycle from testing to release management and monitoring;
  • Excellent command of the English language both written & spoken.
  • Experience in the following technologies will be considered an asset :

  • Highly appreciated will be the understanding or experience with logging and monitoring tools to improve observability and monitoring across systems (e.
  • g. Grafana, Kibana, Google Analytics);
  • Highly appreciated will be the familiarity with IT Service Management and ITIL processes.
  • As a person you are

  • Effective team player;
  • Customer centric mindset;
  • Intellectual curiosity and passion for problem-solving;
  • Taking initiatives;
  • Adaptability to change.
  • What we offer to you

  • Competitive remuneration package
  • Benefits like ticket restaurant vouchers, personal insurance package, etc.
  • Fast paced working environment
  • Opportunity to grow and develop your skills
  • Applications must be in the English language

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