Spanish Customer Support - Hospitality Services
As a Spanish Customer Support Hospitality services, you'll ensure that the organization is meeting the customer's requirements on a day to day basis.
You are the Customer support who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Turn your passion for hospitality into action in customer service helping people find great places to stay and creating unique experiences.
On a typical day, you’ll
Management of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Language skills :
Near native level of Spanish
Advanced level of English
Good MS Office skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Competitive remuneration package (1100 euros)
Opportunities for international Career through company's International Mobility program
A challenging working environment
Private Health Insurance
Only CVS in English will be reviewed.