Business Technical Solution Architect Merchants & Commerce Business Technical Architect Director - Merchants & Commerce (M&C) The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
Customer Solution Center Technical Architect is provider of deep expertise on solution architecture to ensure feasibility of bespoke implementation.
Working together with solution architect and solution specialists, Technical Architect understands details of proposed bundles & solutions to manage technical implications and to assess how they can be implemented with clients.
The Technical Architect has a dual reporting line to Customer Solutions Center Lead and Divisional Merchants & Commerce Segment Lead.
Key Responsibilities Act as a technology expert for their geography or segment portfolio :
Understand merchants and acquirers’ needs and current / future technological stack
Closely coordinate with solution specialists to understand product functional capabilities and technical integration requirements
Works with solution architect and solution specialists to recommend new needs-based solutions & bundles to customers to address key customer pain points.
Provide internal intel to the CSCL / Solution Architect on what is ready and roadmap timelines from a technology perspective Support CSC value proposition development and sale :
Defines a locally relevant and globally scalable solution design based on existing Mastercard and partner 3rd party assets.
Provides tech-functional support in pre-sales narrative development and client conversations
Leads pre-scoping, pre-sales technical discovery and mapping to client environment
Map technical specifications of the proposed solution to the client architecture
Bring technology related budget discussions, in collaboration with Finance, to SA and squad team for problem solving
Identifies, readies and manages the local system integrators required to roll-out the new solutions / products in the market
Collaborate with the appropriate client teams to develop integration methodology of the new solution in the client environment
Closely coordinate with Market Delivery / TAMs or O&T Technical Consultants to ensure that post-sales handover is smooth
Manage handover to the implementation teams of MA and clients to ensure that the right technical integration roadmap has been laid out
Address technical concerns, ideas and suggestions related to proposed value propositions Knowledge, insights and best practice sharing :
Shares best practices with Technical Architect community
Provides input to the product / solution groups and technology leads to enhance their product / solution and platforms to meet the needs of customers in the market All about You
Bachelor’s degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education
Operational / technical background within the retail, (e)Commerce and / or payments and financial services industries.
Prior Implementation, product management experience in payments / commerce domain platforms like Acquiring processing, gateway solutions, eCommerce shop systems, merchant fraud & risk solutions etc. is an advantage.
Prior technical / integration experience with payment ecosystem players (Merchants, PSP, Loyalty Platforms, Gateway’s, Acquirers & Commerce Providers)
Experience in product development and / or business analysis
Knowledge of techniques for requirements capture and specification and the ability to balance tactical commercial needs against the needs of strategic Product & architecture
Understanding of APIs or working in new product development / innovation departments
Prior knowledge of Mastercard Products and Services is a plus
Problem solving, product documentation, and project management skills.
Able to manage ambiguity and conflict on the way to success COVID-19 Considerations We value the safety of each member of our community because we know we’re all in this together.
In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone.
In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.
Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.
Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must : Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.