Front Office Manager - Athens
Epoque Collection
Νομός Αττικής
πριν από 15 μέρες
source : Skywalker

Do you love to please, surprise and inspire? Are you passionate about creating memorable experiences and desire to be part of an enthusiastic team committed in delivering exceptional & authentic service?

If so, we look forward in receiving your application!

Athens Townhouseis looking for you!

We are a 5* boutique & lifestyle hotel located in the center of Athens . With 45 luxurious bedrooms, a relaxed dining experience and elegant lounge area, the hotel is an intimate home and meeting place for our international guests and the creative Athenian crowd.

We are looking for a dedicated

Front Office Manager

Essential Tasks & Responsibilities :

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Ensure timely and accurate customer service
  • Keep updated records of office expenses and costs
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Conducts regularly scheduled meetings of front office personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
  • Monitor selling status of house daily. I.e. flash report, allowance etc.

  • Monitor high balance guest and take appropriate action.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Monitor all V.I.P 's special guests and requests.
  • Review daily front office work and activity reports generated by Night Audit
  • Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Required Qualifications :

  • Minimum 2 years’ experience as a Front Office Manager in a 5* star Hotel
  • Ideally having Pre-Opening experience in a 5 *star Hotel
  • Have past experience as Front Office Manager / Supervisor
  • Degree in Hospitality / Tourism (desirable)
  • Computer literacy & knowledge of Hospitality PMS software Opera, Excel
  • Fluency in Greek & English, additional languages (German, Italian, French and / or others) would be considered a plus
  • Strong leadership, managerial & problem-resolution abilities
  • Excellent time management, organizational & multitasking
  • Opening in the autumn of 2019, Athens Townhouseis privately - owned and independently-run by Epoque Collection.

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