Customer Service Team Leader
PEOPLECERT
Athens, Attica, Greece
πριν από 4 μέρες

Description

PeopleCert is a global leader in certification industry. We certify professionals on highly-valued methodologies and essential business skills.

We are looking for a Customer Service Team Leader who will be responsible for the organization and co-ordination of the day to day work of customer service agents to deliver the highest standards of services to customers.

Responsibilities

  • Supervises a team of Customer Service Agents and Senior Agents
  • Monitors Customer Services agents performance
  • Performs coaching focusing on team members training needs
  • Goal sets and monitor of goals achievement and reports team's performance to management
  • Ensures that customer enquiries & complaints are dealt with in accordance with the performance and service standards as laid down by PeopleCert
  • Follows up on customers that give negative feedback in customer satisfaction surveys
  • Identifies training needs of customer service agents
  • Escalates all technical issues to the ICT and ensures that all agents equipment works properly
  • Takes part in the Recruiting process for the Customer Service (phone screening, interviews etc)
  • Ensures their work and presence is aligned with companys values Quality - Passion Integrity - Innovation at all times.
  • Requirements

  • Bachelors degree in any discipline
  • Minimum 3 years experience in Customer Service Sector
  • Excellent command of the English Language (Level C2). Extra languages desired.
  • Excellent interpersonal, verbal, and written communication skills
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
  • Prior working experience in the certification of persons and / or training and exam fields is desirable
  • Advanced computer literacy is required. ECDL Advanced level certification is desirable.
  • Availability for working in shifts during business days
  • If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

    About PeopleCert

    PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams.

    Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology , PeopleCert enables professionals to boost their careers and realize their life ambitions.

    Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

    Our offices in UK, Greece, Cyprus and Turkey boast a culture of diversity, where everyone is different, yet everyone fits in.

    Our commitment is to develop and maintain a workforce that reflects the very diversity of our customers and the communities in which we do business.

    For more information, please visit the corporate website www.PeopleCert.org

    Working on Home Office (HO) Secure English Language Tests (SELTs)

    Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties.

    All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and / or bankruptcy must be declared.

  • If working on the SELT service in the UK, background checks will include : A basic or enhanced Disclosure Barring Service (DBS) check Right to Work in the UK check (including nationality, identity and place of residence) HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) Financial background check Employment reference check.
  • If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.
  • PeopleCert regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.

    All applications will be treated with strict confidentiality.

    Αναφορά αυτής της εργασίας
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Υποβάλετε αίτηση
    Το e-mail μου
    Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Συνέχεια
    Φόρμα αίτησης