The Position of Site Quality Manager reports to Regional Quality Lead. The Site Quality Manager manages Quality Control (QC), and leads the Quality Management system.
He / she is a strong member of the site Management team and will focus on improving its processes to achieve Zero defects and high customer satisfaction.
He / she is the customer representative. The job holder primarily focus is the plant. The job Holder will also support Athens office to comply with ISO 9001 : 2015
Lead Quality Culture at site and ensure all EIMEA and site Quality processes are understood and followed.
Lead activities to improve Quality system so site certifications are maintained or reached and customer requirements are met.
Owns & manage site IMS ( Integrated Management System)
Support Athens offices so they comply with ISO 9001 : 2015 as part of EIMEA matrix certification
Actively search for continuous improvements and work closely with site Mgt. team to improve site performance in term of yield, rejects reduction,
Evaluate the product Quality and production performance with statistical tools and propose, coordinate actions with R&D to improve product capability
Troubleshoot quality problems, support production to address issues with timely corrective actions
Manage the unsaleable stock, organize timely decision with R&D support
Coordinate and prepare site for Customer audits
Lead the customer complaints reduction for the plant.
Lead Supplier Complaint Management for the site, will ask & get support from Sourcing as per criticality, and if required may do supplier audits
Organize Quality training for the site
Is key team member for new product introduction / scale-up and new raw material acquisition, as well as product transfers from or to other sites
Lead QC, organize together with the site Manager the in process and final controls to ensure RM & products are released according to procedure and on time.
Ensure the QC resources are trained and in line with production need.
Positively participate in EIMEA Quality projects to improve and develop the quality performance,
Is internal auditor for the region
Participate, support to lessons learned and collaboration between sites
Ensure reporting as required