TalkNMore Communications
Kos, Greece
πριν από 5 μέρες

Job Description

Answer incoming calls from customers to process applications, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Essential Functions :

o Professionally answer inbound phone calls and respond to customer request for assistance.

o Respond to customer inquiries

o Data Entry with product and service information

o Research required information using available resources

o Provide customers with product and service information

o Process applications

o Route calls to appropriate resource

o Follow up customer calls where necessary

o Up sell products and services.

o Identify, research, and resolve customer issues

o Analyze, evaluate, and solve problems

o Extensive Computer use and typing

o Provide positive attitude and professionalism at all times.

o Accept constructive criticism and open mind during Quality Training sessions.

o Comply with all performance standards, conduct guidelines, safety and security policies, company procedures and metrics

o Provide feedback to improve processes

o Other duties as assigned


Education and Experience Required :

o High School Diploma or G.E.D

o six months or more customer service experience (preferred)

Job Knowledge and Skills required :

o Ability to use a computer

o Typing Skills (Typing test will be administered before interview)

o General banking knowledge

o Some Research skills required

o Shift work / Saturday work required

o OT required during peak seasons

o Ability to work in a fast paced, ever changing environment

o Ability to work in a multi-cultural environment

o Excellent verbal and written communication skills

o Excellent listening skills

o Problem solving

o Customer service oriented

o Organizational and multi-tasking skills

o Strong attention to detail

o Sound judgment

o Ability to maintain confidentiality and handle sensitive information

o Team work

o Call Center Knowledge (preferred)

Physical Demands / Work Environment :

o Regularly required to sit, reach, bend, and move about in an office environment.

o Some light physical effort is required.

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