This position will both facilitate & perform all Sales Ticket Correction processing activities including any related accounting & administrative processes for Frito Lay’s route salesmen.
As a key member of Frito Lay's Sales Accounting organization, the Control & Reporting Associate Coordinator - Ticket Adjustment Services (TAS) team primarily provides ongoing support to FLNA frontline field sales management across all business units and locations.
This support requires the prioritization and execution of baseline procedures to ensure accurate and timely completion of all sales invoice correction requests in order to meet key performance measures per the Department's SLA commitment to Field Sales.
Job Responsibilities (including, but not limited to) :
The researching and problem solving skills of this role directly impact the resolution volume of cash, charge, rekey, and inventory service requests from the field.
Review documentation received from the lockbox and / or field sales to research applicable systems and ensure all documentation obtained is both complete and valid
Research salesman balances to determine the appropriate course of remediation actions needed
Works closely with Field Sales, Other Sales Accounting Personnel, Accounts Receivable, as well as our Frito Lay Banking partners to resolve various types of accounting adjustment memo (AAM) requests
Manage special requests received from internal and external customers
Key daily reports and ticket level information in line with SLA and accuracy requirements
Make process improvements and changes to workflow within the group under manager’s discretion
Collaborate with Sales Accounting associates and other knowledge experts to develop best practices and initiatives to reduce the over / short balances
Assist with special projects; projects can include, but are not limited to : process improvements, new business processes, process documentation and research, new hire training, and special customer recovery efforts, etc.
Escalate special and / or complex issues related to rekey, cash, and charge ticket adjustments to Lead and / or Manager
Utilization & navigation through the following business systems and applications : 1.) Starteam 2.) FS2 / IMS 3.) HVL 4.
Imagevision 5.)Xporter / TSO 6.)C2C 7.)Masterfiles 8.)TMC 9.) Customer Account Web Portals 10.)Banking Partner Web Portals, etc.
Qualifications / Requirements
High school diploma or equivalent
Preferred Qualifications :
Applicant should be customer service oriented who consistently demonstrates an unwavering commitment to integrity
Prior experience successfully meeting critical deadlines and ability to self-manage current workload plus handle special projects (as needed)
Proficient computer skills MS Outlook, Excel, Power Point, and Word
Ideal candidate would possess prior experience or strong understanding of the FLNA frontline sales & DSD processes
Prior experience working directly with or navigating the screens of FLNA Legacy systems including FS2, C2C, Exporter / Xnet, HVL, and Masterfiles a plus
Preferred - Working knowledge of FS2, Exporter / Xnet, LMS, HVL and C2C
Strong negotiating skillset
Excellent internal and external customer service capabilities
Strong analytical reasoning skills which lead to well supported decision making
Requires careful attention to details
Relocation Eligible : Not Eligible for Relocation
Job Type : Regular
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer : Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy
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