SPANISH TEAM LEADER IN CALL CENTER (ATHENS)
Spoton Connections
Athens, Greece
πριν από 13 ώρες
source : JobsFactor

TEAM LEADER ATHENS

As a team leader, you will be responsible for supervising, managing and motivating inbound customer

service advisors (chatting), on a daily basis.

Responsibilities

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Respond to general queries from customers, clients and team members
  • Develop action plans to optimize performance and drive continuous improvement
  • Requirements

  • Degree in Management or training in team leading is a plus
  • Experience in a call center environment preferred
  • Experience in a leadership role within a chat team required
  • Banking or financial industry experience
  • Excellent PC skills, especially MS Excel
  • Fluent in Italian language especially written and good command of English
  • Organizational and time-management skills
  • Decision-making skills
  • Customer orientation and ability to adapt / respond to different types of characters
  • Ability to work 24 / 7 (which will include evening, night shifts and weekend support)
  • The Company offers :

  • Competitive remuneration package
  • Opportunities for international Career through our International Mobility program
  • A challenging working environment
  • Schedule : Monday to Saturday 9 : 00-21 : 00 (rotative shifts of 8 hours per day / 5 days per week

    Salary : 1300 Euros gross

    Bonus : up to 10% of gross salary (performance bonus) + 3 Euros per working day in Up Hellas Card

    Private health insurance

    Starting date : 01.10

    In Metro Market we will be supporting the customers (individual and business) purchasing in the metro market website.

    Channels : phone and mail

    Requirements for the candidate :

  • C2 or native in Spanish (lower level is not enough)
  • C1 or higher in English
  • Other languages will be a plus
  • Proven experience as Team Leader / Supervisor preferably in Customer Center environment
  • Αναφορά αυτής της εργασίας
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