Slovenian speaker Supervisor Role
Teleperformance Greece
Athens, Greece
πριν από 3 μέρες
source : Europe Language Jobs

Description

We are looking for motivated Slovenian speaking professional to join our team working for the worldwide leader of the tobacco industry that introduced the innovative smokeless cigarette device.

Successful candidates will join our Supervisors team onsite or remotely from Greece. They will monitor transactions’ volume and workflow, manage customer satisfaction and identify process improvement activities to maintain service levels, ensuring that customers’ needs are addressed accurately and professionally.

Main Responsibilities

Assist associates with customer situations by offering guidance and solutions on a daily basis

Monitor at least 1 transaction incube per CSS on a monthly basis to complete the call monitoring system and re-monitor all failed sampling transactions

Coach associates according to feedback delivered

Manage the team adherence to schedule

Motivate and inspire team through leading by example, offering incentive opportunities and developing confidence with each team member

Ensure all CSSs provide high-level Customer Service to End Users at all time

Ensure that all CSSs are familiar with Company’s Policies and Procedures

Handle transactions when there are staff shortages or an overwhelming abundance of transactions and demonstrate best practices to CSSs

Analyze operational trends and support the team members to improve their performance

Be a focal point of dissemination of information from management to team and vice versa

Attend the Educational learning plan session delivered by the superior

Evaluate CSSs and follow structured action plans for CSSs’ development

Meet with the superior on a daily basis to plan, strategize, and review department performance

Participate in Teleperformance operational processes and standards and DMAIC meetings

Suggest and inform the Management team on any matters related to improving revenue generation & customer satisfaction in regard to transaction handling and call center processes

Be a point of contact for the client for escalations and critical cases

Follow and apply Regulations regarding personal and performance data confidentiality and security

Attend recurrent trainings published by the Client / Company on a regular basis

Be positive and proactive and have a desire for applying continuous improvement processes

Other duties as assigned

Requirements

Knowledge Qualifications

Graduates of High School or College

Native level of Slovenian

Proficient knowledge of English

Experience

At least 6 months of experience as a CSS or

Previous Call Center or related experience is desirable

What we offer :

  • Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • A great bring-your-friend referral program
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Be yourself and advance

    This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

    Join us in Greece and be part of our big family of more than 10,500 people from 100+ nationalities and work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

    Extra info

    Greece has enviable history and culture, climate and cuisine and yet, the cost of living is among the lowest in Europe. Please also note that Greece is considered to be handling the pandemic in an exemplary way, while taking all the necessary steps to protect its people, with a successful vaccination plan in place.

    At Teleperformance Greece we are committed to the necessary measures so that all TP employees are and feel safe!

    Αναφορά αυτής της εργασίας
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Υποβάλετε αίτηση
    Το e-mail μου
    Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Συνέχεια
    Φόρμα αίτησης