Retail Customer Analytics Specialist   
Athens, Attica, Greece
πριν από 3 μέρες

About Us :

OPAP is the top gaming company in Greece and among the most recognized ones in its sector worldwide. Our aim is to establish OPAP as a world-class entertainment and gaming company, having long-term strategic priorities focus on the customers, on the people, on the network, on the products and on the digital-technological capabilities.

We are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people, through our dynamic Selection & Recruitment Program as well as our Internship / Graduate Programs.

Our main objective is to develop a high-performing Team by attracting new talents, as well as developing and creating stronger bonds between our people.

So what’s the challenge

The Retail Customer Analytics Specialist will be responsible for managing analytics on OPAP’s customer base. The role will support the business units by identifying and providing actionable insights on customer value, needs and preferences that drive strategic business decisions.

Your day to day will include :

  • Translating business questions / problems into analytical models that lead to commercial actions and / or business decisions
  • Creating tactical and complex data solutions for key stakeholders, ensuring that their business needs are understood and met
  • Supporting the definition and implementation of the data-mining and analytics process to create a detailed understanding of the customer behavior, trigger, habits and preferences
  • Analyzing available information and defining the DataMart infrastructure needed for the development of reports, advanced analytics and campaigns execution
  • Providing ad-hoc analyses and developing advanced statistical models such as segmentation and propensity models for the execution of targeted campaigns
  • Developing standardized robust data quality checks & benchmarking key metrics for data validation (1 version of the truth)
  • Working closely and effectively with senior managers across product, retail, finance and operations in order to prioritize analytics requirements
  • Developing and maintaining reporting and analytics tools
  • What you need to succeed :

  • BSc in Statistics, Mathematics, Engineering or other relevant field. MSc in Data Science is preferable
  • 5+ years’ of working experience in a CRM team within a fast paced environment. Experience in gaming industry will be considered as an asset
  • 5+ years of proven experience and in depth knowledge of SQL, SAS, R, Python or SPSS Modeler in Machine Learning concepts
  • Robust knowledge of Data visualization tools (Tableau or Power BI)
  • Proven track record in analyzing big customer data and providing actionable insights
  • A strategic and creative thinker with a highly numerical and logical approach to decision making and problem solving
  • Results driven and self-motivated with passion, energy and a positive attitude
  • Customer service excellence with accuracy, attention to detail and commitment to quality
  • Ability to work effectively under pressure and meet strict deadlines
  • A genuine team player able to effectively collaborate with a diverse group of people
  • Excellent communication & presentation skills both in English and Greek languages (written and oral)
  • Proficient use of MS Office (Word, Excel, PowerPoint)
  • Fulfilled military obligations (for male candidates)
  • What we offer to our candidates :

  • Opportunity to work with #dynamic people full of #passion #integrity & #fun
  • Modern & award winning workplace environment
  • Competitive compensation package
  • Competencies’ & Career Development opportunities
  • Private health coverage
  • OPAP Group is an equal opportunity employer

    Does this sound like you? If yes, we would love to meet you!

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