CRM Product Specialist​​​​​​​
ΟΠΑΠ Α.Ε.
Athens, Attica, Greece
πριν από 3 μέρες

About Us :

OPAP is the top gaming company in Greece and among the most recognized ones in its sector worldwide. For our 2020 Vision, we aim at establishing OPAP as a world-class entertainment and gaming company, having long-term strategic priorities focus on the customers, on the people, on the network, on the products and on the digital-technological capabilities.

We are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people, through our dynamic Selection & Recruitment Program as well as our Internship / Graduate Programs.

Our main objective is to develop a high-performing Team by attracting new talents, as well as developing and creating stronger bonds between our people.

So what’s the challenge

The CRM Product Specialist’s primary focus is the delivery of the CRM product roadmap (i.e. Targeted Promotions, Campaign Management enhancements, Micro-sites, etc.

for Online Games, Play Games and Loyalty Scheme in terms of scope, time and quality. The role owns the end-to-end delivery process for all CRM initiatives, which includes the monitor of the progress, the resolution of issues / conflicts as well as proposals and corrective actions.

Your day to day will include

  • Driving the implementation of CRM promotions across all OPAP brands (Online, Play Games and Loyalty) in order to increase players’ engagement and satisfaction for all lifecycle stages
  • Advising, engaging and aligning key CRM stakeholders (Customer Base Management / Campaigns team) to identify necessary business requirements to provide clear specification documents
  • Working closely with Technology team to plan, prioritize and clarify the scope of the CRM product deliverables reassuring that these will be delivered according to the CRM product roadmap timelines
  • Working closely with Technology team & vendors in order to plan, execute and sign-off the Users Acceptance Testing for all CRM initiatives
  • Driving the adoption of each solution from the CRM business team through the preparation of the respective manual and training sessions
  • Liaising regularly with the Campaign Management Tool vendor for enhancements that will further boost CRM performance
  • Providing support on daily issues occurred in production and are related to CRM operations and resolving any challenges
  • What you need to succeed

  • BSc degree in Information Systems, Computer Science or related technology field. A MSc degree is preferable
  • 3+ years’ of product development experience. Exposure in managing and implementing B2C CRM and Campaign tools will be considered an asset
  • Knowledge / experience in betting / gaming industry is desirable
  • Strong business acumen with ability to understand business needs and document project requirements
  • Business or IT Project management experience is desirable
  • Adaptability with strong organizational and time management skills
  • Excellent analytical skills and attention to detail
  • Excellent presentation skills, oral and written, in Greek and English, both in technical and non-technical language
  • Effective interpersonal skills; ability to build strong working relationships with cross functional teams and vendors
  • Proficient use of MS Office tools and MS Project
  • What we offer to our candidates :

  • Opportunity to work with #dynamic people full of #passion #integrity & #fun
  • Modern & award winning workplace environment
  • Competitive compensation package
  • Competencies’ & Career Development opportunities
  • Private health coverage
  • OPAP Group is an equal opportunity employer

    Does this sound like you? If yes, we would love to meet you!

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