OSTS Specialist - Core Business Services - On-Site Technology Support
EY
Athens, GR
πριν από 5 μέρες

Your key responsibilities

You will be part of the On-site Technology Support team, to ensure that EY strategy is properly delivered. You will use your ability to follow a logical and systematic approach to issues, escalating matters where needed to your superiors, delivering with accuracy and in set timeframes.

  • Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
  • Assist with provisioning and deprovisioning processing, including setting up of hardware / software for new hires, and receiving hardware from separating employees.
  • Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
  • Resolve incidents associated with firm-standard end user software and hardware, including mobile / hand-held technologies.
  • Identify sources and trends of technical problems to prevent future occurrences.

  • Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.
  • Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.
  • Assist with off-site support for firm sponsored functions / meetings.
  • Perform asset management responsibilities as assigned by supervisor.
  • Assist with IT tasks related to office moves, buildouts and relocations.
  • Operate as remote hands for other IT functions, such as Telecommunications and Hosting.
  • Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.
  • Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.
  • Skills and attributes for success

  • Teamwork : Encouraging an efficient, innovative and team-oriented working environment by maintaining cooperative relationships and positive attitudes that lead to open communications and sharing of information.
  • Communication : Integrating with and influence clients from a varying range of organizations, as part of a diverse and highly driven team with a creative vision and the confidence to make it happen
  • Attention to Detail : Illustrating critical thinking, professionalism, high level of self-motivation and ability to work in a multi-tasking and results-oriented working environment with keen attention to high quality and details.
  • Tech-Oriented : Using technology to continually learn, share knowledge with team members and enhance service delivery.
  • Required

  • 1 3 years of relevant working experience
  • Excellent academic background, a bachelor’s degree in IT, or similar
  • Advanced MS Office user
  • Ability to work effectively with all levels of end users and IT personnel
  • Excellent business writing and verbal communication skills both in Greek and English
  • Excellent analytical, project management, communication, problem solving, interpersonal and teaming skills
  • Outstanding organizational skills, flexibility and ability to work under tight deadlines
  • Willingness to learn, proactivity, openness to work in a multicultural environment
  • Desirable

  • Experience in a Big4 professional services firm
  • Solid negotiation and influencing skills, and the ability to develop long-lasting relationships both internally and externally
  • What we offer

    We offer a competitive compensation package where you will be rewarded based on your performance and recognised for the value you bring to our business.

    In addition, our rewards package includes a range of programs and benefits designed to support your physical, financial, and social well-being.

    Additionally, we offer :

  • Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  • If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

    Join us and build an exceptional experience for yourself, and a better working world for all.

    The exceptional EY experience. It’s yours to build.

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