Customer Engagement Specialist
MedNet International
πριν από 3 μέρες

Profile : Main Responsibilities :

Main Responsibilities :

  • Nurtures customers to become advocates and develops innovative programs to support optimal customer engagement
  • Plans and manages customer group events such as Regional Customer Group meetings
  • Builds and maintains an active and engaged customer community where customers are enabled to access, create and collaborate via discussions, content and information about topics of mutual interest
  • Moderates online and offline conversations with the customer community
  • Works with Product division to coordinate community postings as appropriate across the different members and touchpoints
  • Co-operates with the Product & Account teams to ensure customer feedback is captured efficiently
  • Monitors and measures the success of community engagement (i.e. number of power users, number of discussions, etc.), and provides relevant reports and insights on customer engagement
  • Reviews, understands and analyzes competitors to identify and strengthen the value proposition and unique selling points of the product
  • Required Skills :

  • 3+ years of experience in in community management or communications
  • Experience in enterprise software industry
  • Experience launching community initiatives (e.g. building an online forum)
  • Experience in an analytical role a plus
  • BA or MBA in communications, marketing, journalism or related.
  • Excellent communication, presentation development and presentation skills
  • Fluency in English
  • Knowledge of online marketing and marketing channels
  • Collaborative leadership, specifically driving programs beyond and across organizational boundaries
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